SSOW ANZ 2026: The Next Frontier for Shared Services
12th – 13th May 2026
| InterContinental Double Bay, Sydney
Espie Ang
Senior Manager Shared Services Arnotts Group
SSOW 2026 Day 2: Wednesday, 13 May 2026
9:10 AM PANEL DISCUSSION | From Transactional to Transformational: How SSO Leaders Rebuild Teams for an AI-Driven Future
Automation and AI are eliminating traditional shared services roles at an accelerating pace, yet most organisations lack coherent strategies for reskilling displaced workers or attracting future-ready talent. This panel confronts the workforce crisis head-on—exploring how C-level leaders are redesigning talent strategies, reimagining career paths, and fundamentally shifting culture to build high-performing teams capable of thriving in an AI-augmented environment.
Key Takeaways:
• The skills gap reality: identifying which roles face obsolescence and what capabilities your future workforce actually needs
• Proven reskilling frameworks that successfully transition transactional workers into analytical, strategic, and AI-collaboration roles
• Talent acquisition strategies to attract digital-native professionals who view shared services as a career destination, not a dead-end
Check out the incredible speaker line-up to see who will be joining Espie.
Download The Latest Agenda
