SSOW ANZ 2026: The Next Frontier for Shared Services
12th – 13th May 2026
| InterContinental Double Bay, Sydney
Kym Davis
Director Dr Kym DavisSSOW 2026 Day 2: Wednesday, 13 May 2026
10:15 AM Fireside Chat | Building Resilient GBS in Times of Disruption
Economic volatility, geopolitical instability, technology failures, and talent disruptions are hitting shared services with increasing frequency and severity—yet most organizations lack genuine resilience beyond basic continuity plans. This session explores how forward-thinking SSO and GBS leaders are building adaptive, anti-fragile operations capable of absorbing shocks, maintaining performance under pressure, and emerging stronger from inevitable disruptions.
Key Takeaways:
• Why traditional business continuity planning fails in today's multi-threat environment and what true resilience requires
• Operating model design principles that build flexibility, redundancy, and rapid recovery capabilities without sacrificing efficiency
• Technology and workforce strategies that enable shared services to pivot quickly during economic, operational, or talent crises
12:00 PM Shared Services and Outsourcing: From Insight to Impact — The Convergence of Theory and Practice
This session bridges practice and theory to explore SS&O's evolution, current state, and the next frontier—where tomorrow's operating models and leadership capabilities will be defined.
Key Takeaways:
• How SS&O has matured from cost arbitrage through GBS standardization to AI-enabled delivery and strategic value creation
• Why the meeting of practitioner innovation and academic research elevates SS&O from tactical function to strategic discipline
• Emerging challenges, opportunities, and the evolved leadership capabilities required to shape SS&O's future impact
• Frameworks and approaches practitioners can apply immediately to position SS&O as enterprise architects, not just service providers
Check out the incredible speaker line-up to see who will be joining Kym.
Download The Latest Agenda
