SSOW ANZ 2026: The Next Frontier for Shared Services
12th – 13th May 2026
| InterContinental Double Bay, Sydney
Mark Downie
CoE Lead - Finance Transformation and Reporting Resolution Life
SSOW 2026 Day 1: Tuesday, 12 May 2026
9:10 AM Leadership Panel | Leading AI-Driven Transformation in Shared Services Operations
Transactional work is being rapidly automated but most shared services leaders struggle to redeploy talent and capture strategic value. This panel explores how to break free from low-value processes, upskill teams for AI-augmented roles, and position shared services as genuine business partners driving innovation and insight.
Key Takeaways:
• Strategies to identify and eliminate transactional bottlenecks through agentic AI and intelligent automation
• Proven frameworks for reskilling displaced transactional workers into analytical, strategic roles
• Leadership approaches to shift organizational perception from cost center to value creator
Check out the incredible speaker line-up to see who will be joining Mark.
Download The Latest Agenda
