Priya Venkitachalam

Priya Venkitachalam

Program Director Transport for NSW
Priya Venkitachalam

SSOW 2026 Day 1: Tuesday, 12 May 2026

2:10 PM EXPERT TALK | How to Pivot Shared Services from Savings to Strategic Value

Shared services has been trapped in the cost-savings narrative for decades but endless efficiency drives have hit diminishing returns and eroded stakeholder trust. This session reveals how fundamentally reposition SSOs from transactional cost centers to strategic value creators that drive innovation, enable growth, and deliver measurable business impact beyond the P&L.
Key Takeaways:
• Why the cost-savings playbook is exhausted and what metrics actually demonstrate shared services value today
• Practical frameworks to identify and quantify value creation opportunities beyond traditional efficiency gains
• Stakeholder engagement strategies to reset expectations and gain investment for value-driven transformation initiatives

Check out the incredible speaker line-up to see who will be joining Priya.

Download The Latest Agenda