SSOW ANZ 2026: The Next Frontier for Shared Services
Reza Akbari
Associate Director - Engagement CQ University.
SSOW 2026 Day 2: Wednesday, 13 May 2026
11:30 AM Outsourcing 4.0: Leveraging AI, Automation, and Strategic Partnerships for Market Advantage
This session explores Outsourcing 4.0, where AI, robotics, IoT, and machine learning fundamentally transform what outsourcing can deliver. Drawing on insights from The Road to Outsourcing 4.0, learn how forward-thinking organisations are shifting from transactional, cost-driven partnerships to digitally-enabled, strategic relationships that create resilience, innovation capability, and genuine competitive advantage.
Key Takeaways:
• The obsolescence of traditional outsourcing: why cost arbitrage models are failing as automation eliminates the labor advantage
• Digital enablers transforming outsourcing: how AI, RPA, IoT, and machine learning create exponentially greater value than labor-based models
• Strategic partnership frameworks: moving from vendor management to collaborative relationships focused on innovation, resilience, and mutual value
Check out the incredible speaker line-up to see who will be joining Reza.
Download The Latest Agenda
