SSOW ANZ 2026: The Next Frontier for Shared Services
12th – 13th May 2026
| InterContinental Double Bay, Sydney
Shakira Snowdon
Country Head of Philippines Pepper Group Limited
SSOW 2026 Day 2: Wednesday, 13 May 2026
9:40 AM PANEL DISCUSSION: Elevating the Role of Shared Services, Becoming a Trusted Advisor to the Business
This executive panel explores how leading SSO executives are fundamentally repositioning their relationships with stakeholders through proactive value delivery, data-driven insights, sophisticated engagement models, and demonstrable business impact that commands respect and earns genuine partnership status.
Key Takeaways:
• Root causes of the trust deficit: why business stakeholders remain skeptical of shared services strategic capabilities
• Stakeholder engagement strategies that shift relationships from vendor-client dynamics to true collaborative partnerships
• Leveraging data and analytics to provide business insights that position shared services as an indispensable advisor
10:15 AM Fireside Chat | Building Resilient GBS in Times of Disruption
Economic volatility, geopolitical instability, technology failures, and talent disruptions are hitting shared services with increasing frequency and severity—yet most organizations lack genuine resilience beyond basic continuity plans. This session explores how forward-thinking SSO and GBS leaders are building adaptive, anti-fragile operations capable of absorbing shocks, maintaining performance under pressure, and emerging stronger from inevitable disruptions.
Key Takeaways:
• Why traditional business continuity planning fails in today's multi-threat environment and what true resilience requires
• Operating model design principles that build flexibility, redundancy, and rapid recovery capabilities without sacrificing efficiency
• Technology and workforce strategies that enable shared services to pivot quickly during economic, operational, or talent crises
Check out the incredible speaker line-up to see who will be joining Shakira.
Download The Latest Agenda
