Head of Insurance Operation Delivery
Conference Day One: Wednesday, 12th June 2019
Wednesday, June 12th, 2019
4:05 PM Solutions Clinic: How To Strike A Balance Between Standardisation and Governance vs Flexibility and Agility
What is a Solutions Clinic? You have 20 minutes to solve a particular challenge in a collaborative discussion before each table will have the opportunity to present their solutions back to the group. Solve your challenge and good luck!
ANZ have led an organisational wide scaled agile approach. In this session Kavita shared and explores with you some of the lessons learned around planning at a micro level, iterating frequently, shifting mindsets and getting the right policy and controls in place in an agile framework.
Conference Day Two: Thursday, 13th june 2019
Thursday, June 13th, 2019
8:40 AM C-SUITE PANEL: Through the "Lens of the Customer" Optimising Your Operating Model to Adapt to New Business Requirements and Rising Expectations
This panel presents a customers view of an ideal shared service or outsource provider, and explores ways to delight your customer. You will also gain insight into how customers measure your success and should help to inform your strategy for the future of your SSO.
- Exploring exactly what the C-Suite want from the Shared Service and how they want an interaction to look like
- Determining the scope of the Shared Service and what the C-Suite wants to give to the Shared Service
- Understanding how to delight the C-Suite and what they will take notice of to drive your initiatives ahead