Where Community Builds the Future of Shared Services & GBS
SSOW Is More Than a Conference - It’s a Movement
Transform your team. Elevate your organization. Deliver unprecedented value.
4 Days of Insight, Innovation, & Impact
The Largest Gathering of SSO & GBS Leaders
The Shared Services & Outsourcing Week (SSOW) conference is not just any gathering - it is where the future of shared services is written, one success story at a time. As the largest and most pivotal stop on your journey to shared services success, you’ll join over 1,200 SSO and GBSO leaders collaborating, benchmarking and growing together as you discuss the strategies, advanced technologies and best practices to drive organizational value alongside business growth.
Start your year with the cream of the crop. SSOW attracts the most senior leaders of any event globally, who return year after year with their teams for four days and countless hours packed with insightful content - learning directly from peers across functions, industries, and experience levels.
Whether you're scaling automation, transforming your global business services model, or embracing AI and skills-based transformation, SSOW brings together the people and ideas that move shared services forward. Why SSOW? Because this is where progress happens.
Celebrate and elevate female leaders and allies at SSOWomen’s Day, a powerful space to share stories, build connections, and champion inclusion across shared services.
Join us on March 16th to share and inspire.
Agentic AI Bootcamp
Dive into a hands-on, full-day crash course at the Agentic AI in Shared Services Bootcamp, where you’ll explore real-world Agentic AI use cases, implementation journeys, and practical strategies to take back to your organization.
Immerse yourself on March 16th and navigate uncharted AI territory.
Site Tours: Inside SSO Excellence
See shared services in action with the Site Tours - an exclusive, behind-the-scenes look inside real, operational service centers. Meet the leaders driving transformation and gain firsthand insights into how top organizations deliver excellence. Step beyond the conference and experience innovation, culture, and collaboration in motion.
Explore shared services in action on March 16th.
SSON North American Impact Awards
The Impact Awards are the gold standard for recognizing excellence in shared services and GBS. Hosted at SSOW’s black-tie gala, this annual celebration brings the community together to spotlight achievements that inspire the industry.
Honor the brightest minds in shared services & GBS on March 18th.
The Ultimate Networking event
SSOW Glow Party: Lucky 30
Happy 30th Birthday, SSOW! We're celebrating three incredible decades of shared services excellence at the Glow Party — and this year, the party falls on St. Patrick’s Day! It’s not just the luck of the Irish — it’s the luck of turning 30 in style. Think neon meets emerald, where green is the vibe, the music is lively, and the dance floor is calling.
Join us as we raise a glass (and some glow sticks!) to three incredible decades of shared services excellence — and toast to the next 30 years of good fortune, great friends, and glowing memories.
Celebrate this milestone with the SSOW community on Tuesday, March 17th.
What an amazing day celebrating Women! #SSOWomen’s Day sparked powerful conversations and even more powerful connections… Feeling inspired by all of the amazing women in attendance today.
Mastercard
SVP, Global Business Solutions Center, Finance
...You can see that the industry is expanding. But there’s also new thoughts coming in. Even just over the last few years, it’s been customer, value, AI, it always keeps coming back. Keeping current on the themes that are coming through, I think SSON does really, really well. So, that’s why I keep coming back to see all my colleagues and peers.
Carrier
Head of Global Business Services
I think the Interactive Discussion Groups (IDGs) are just an awesome platform, really hearing the challenges and what’s working for other organizations, and just seeing where everybody is with respect to the uniqueness of deploying shared services across different organizations, different geographies, and different industries. And frankly, coming out of day two, I’ve never been more excited to be part of the shared service industry.
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