Where Community Builds the Future of Shared Services & GBS
SSOW Is More Than a Conference - It’s a Movement
Transform your team. Elevate your organization. Deliver unprecedented value.
4 Days of Insight, Innovation, & Impact
The Largest Gathering of SSO & GBS Leaders
The Shared Services & Outsourcing Week (SSOW) conference is not just any gathering - it is where the future of shared services is written, one success story at a time. As the largest and most pivotal stop on your journey to shared services success, you’ll join over 1,200 SSO and GBSO leaders collaborating, benchmarking and growing together as you discuss the strategies, advanced technologies and best practices to drive organizational value alongside business growth.
Start your year with the cream of the crop. SSOW attracts the most senior leaders of any event globally, who return year after year with their teams for four days and countless hours packed with insightful content - learning directly from peers across functions, industries, and experience levels.
Whether you're scaling automation, transforming your global business services model, or embracing AI and skills-based transformation, SSOW brings together the people and ideas that move shared services forward. Why SSOW? Because this is where progress happens.
Celebrate and elevate female leaders and allies at SSOWomen’s Day, a powerful space to share stories, build connections, and champion inclusion across shared services.
Join us on March 16th to share and inspire.
Agentic AI in Shared Services Bootcamp
Dive into a hands-on, full-day crash course at the Agentic AI in Shared Services Bootcamp, where you’ll explore real-world Agentic AI use cases, implementation journeys, and practical strategies to take back to your organization.
Immerse yourself on March 16th and navigate uncharted AI territory.
Site Tours: Inside Shared Services Excellence
See shared services in action with the Site Tours - an exclusive, behind-the-scenes look inside real, operational service centers. Meet the leaders driving transformation and gain firsthand insights into how top organizations deliver excellence. Step beyond the conference and experience innovation, culture, and collaboration in motion.
Explore shared services in action on March 16th.
SSON North American Impact Awards
The Impact Awards are the gold standard for recognizing excellence in shared services and GBS. Hosted at SSOW’s black-tie gala, this annual celebration brings the community together to spotlight achievements that inspire the industry.
Honor the brightest minds in shared services & GBS on March 18th.
The Ultimate Networking event
SSOW Glow Party: Lucky 30
Happy 30th Birthday, SSOW! We're celebrating three incredible decades of shared services excellence at the Glow Party — and this year, the party falls on St. Patrick’s Day! It’s not just the luck of the Irish — it’s the luck of turning 30 in style. Think neon meets emerald, where green is the vibe, the music is lively, and the dance floor is calling.
Join us as we raise a glass (and some glow sticks!) to three incredible decades of shared services excellence — and toast to the next 30 years of good fortune, great friends, and glowing memories.
Celebrate this milestone with the SSOW community on Tuesday, March 17th.
SSOW 2026 is where the future of shared services and GBS takes shape. Across eight focused programs, global leaders will explore the strategies, technologies, and human ingenuity driving transformation - covering everything from agentic AI and automation to data intelligence, talent evolution, and enterprise-wide impact. It’s where collaboration meets innovation, and the community defining tomorrow’s business services comes together.
And the best part? It’s all captured in one handy guide.
Having attended numerous events over the years, I had admittedly grown a bit skeptical, but this conference restored my confidence in the transformative power of well-curated and thoughtfully executed gatherings…. The sessions were highly insightful, delivering meaningful content that resonated deeply. Equally fruitful were the conversations outside of these formal sessions, which proved to be invaluable in broadening perspectives and reassuring that we are doing the right things.
Dexcom
Head, GBS Service Management
What an amazing day celebrating Women! #SSOWomen’s Day sparked powerful conversations and even more powerful connections… Feeling inspired by all of the amazing women in attendance today.
Mastercard
Senior Vice President, Global Business Solutions Center, Finance
SSOW gives you the opportunity to realtime benchmark what’s going on in the organization. Not only from the data that SSON provides but also from the interaction with your peers... It’s the opportunity to meet some of your peers that you maybe only talk to the whole year over the phone... Build those contacts, build those networks. It’s a wonderful expenditure of my time.
Kimberly-Clark
Vice President of Global Business Services
Register Now. Which customer are you?
Conference passes provide access to the Big Idea Stage, Receptions, Meals, the Innovation HUB, and so much more!
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.