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India's Premier Gathering for 
Shared Services & GCC Leaders

20 - 23 April 2027 | Bangalore, India

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The Future of Shared Services is Being Redefined:  
Value in the Age of Agentic AI

GCC and GBS leaders are facing one of the most disruptive moments in the industry’s history. Agentic AI is reshaping how enterprises create value, while long-standing operating models remain under pressure to prove their relevance.

Against this backdrop, SSOW India 2027 will spotlight GCC and GBS value from the outside-in - through the lens of enterprise leaders who rely on shared services, GCCs and GBS organisations every day. Across four days in Bangalore, business leaders will share what they need next from service delivery, helping shape how operating models must evolve in an agentic age.

From visionary keynotes to hands-on transformation strategies, the event will deliver actionable insights, meaningful connections, and fresh perspectives on the future of GCC and GBS. Together, we will rethink, rebuild, and future-proof organizational value. 

Join us in Bangalore for SSON India Week 2027 - where the future of GCC and GBS takes shape. 

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WHAT CAN YOU EXPECT IN 2027?

The pace of change in the GCC landscape has never been faster, and SSON India Week 2027 is where the next chapter begins.  
This year, the programme goes beyond transformation to spotlight AI-enabled enterprise operations, the rise of next-gen GCC leadership, and the bold strategies shaping tomorrow’s workforce and operating models.

AI-Enabled Enterprise Operations

Explore how agentic AI is reshaping service delivery, governance, and compliance across every function. India now is supported by 1,200+ AI-driven GCCs and 250,000 AI professionals.

Next-Gen GCC Leadership

64% of leaders now hold dual mandates, shaping enterprise-wide standards. Hear directly from India’s leaders on how they are redefining value creation.

Workforce Transformation

Discover strategies for reskilling, talent agility, and building future-ready teams.  India’s GCC talent pool has scaled to 2.36 million, with reskilling and AI-led productivity at the forefront.

Engineering Capability Centres

India’s GCC ecosystem has grown 32% since 2021. Dive into the rise of engineering-led GCCs and their role in innovation and enterprise growth.  

Enterprise Data & Autonomous Models

Strong data foundations are the key to unlocking agentic AI. Join us for a dedicated day on data engineering and autonomous operating models that drive agility and scale.

MEET OUR 2026 EXPERT SPEAKER PANEL WHO SHAPED SSOW INDIA 2026

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LEARN MORE ABOUT SSON  

Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services, global business services and outsourcing professionals in the world.  
 
Established in 1999, SSON recognized the revolution in business support services as it was happening, and realized that a forum was needed through which practitioners could connect with each other on a regional and global basis. 
 
Join SSON in bringing back its flagship conference to India for its fifth edition! 
 
Join us for India’s #1 Premium Shared Services & GCC Community Gathering at the Shared Services & GCC Week India 2027.

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Dive Into Our Latest Content

State of Industry Report: Shared Services & GCC India 2026

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Shared Services & GCC Week India 2026 Post Show Report

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Interactive Analytics: Empowering Strategic Growth through Technology and Talent

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Here's what our Attendees said about SSOW India Week:

Overall, the event was a fantastic platform for growth and learning, and I am truly grateful for the opportunity to be a part of it. A big thank you to SSON for bringing this enriching experience to life in India.

Director Digital Transformation, LSEG (London Stock Exchange Group)

It was such a privilege to speak with such a high energy & knowledgeable audience. Thank you SSON for the opportunity and for curating and leading a phenomenal event.

Corporate Vice President & Managing Director - Global Business Services, Novo Nordisk

Had the opportunity to be a speaker in the 2024/2025 editions, the content quality has really evolved and so have the GBS Success stories and use cases. Thanks SSON for a well-coordinated and excellent event.

Managing Director, T.EN Global Business Services

Thank you SSON team for organizing a great event. Loved the panel and the round tables. It was great to hear the perspectives from industry leaders and how they are driving their GCC to next level of maturity.

Head, Novartis GCC

Thank you SSON for organizing such an engaging SSOW event and for the invitation. The insights shared by the co-panelists were excellent, and the session was very well moderated.

Head, Bunge Business Services India

Thank you SSON team for the opportunity. It was nice to understand the perspectives from industry leaders and how they are driving their GCC to next level of maturity.

Vice President - Global Head, Alcon Global Services, Alcon

A Look Back at SSOW India Week 2026

2026 Sponsors:

Interested in becoming a partner?  

SSON has been running conferences in Asia for 20+ years and has seen the market move from single function transactional centres to complex global business services. Through our network, we are seeing a market poised and ready to transform.  As the leading shared services & outsourcing platform, we can help you meet your specific business goals and objectives through a variety of fully customizable products and packages.
 
If you’re interested in discussing sponsorship opportunities, contact us at sponsorship@iqpc.com.sg

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