SSOW India Knowledge Center

State of Industry Report: Shared Services & GCC India 2026

The State of Industry Report is the definitive resource for senior GBS and Shared Services leaders navigating India’s rapidly maturing global delivery landscape. Packed with exclusive data from SSON Research & Analytics, this report reveals how India’s GBS ecosystem is scaling beyond transactional services to become a strategic engine for global enterprises.

Discover insights on:

• Enterprise scale & maturity — with most centers supporting multi-country, multi-function portfolios
• Governance & operating models — 85% reporting directly to the C-Suite, elevating GBS as a strategic enabler
• Automation & AI adoption — India’s shift toward intelligent, agentic automation and enterprise-wide digitalisation
• Talent & workforce transformation — hybrid models, Gen Z motivators, and the rise of AI-focused leadership roles
• Future outlook — expansion into decision support, customer-facing roles, and advanced analytics capabilities

📥 Download the State of Industry Report to access benchmarks, sector breakdowns, and technology investment priorities shaping India’s GBS future. 

Discover What Made Shared Services & GCC Week India 2026 the Must-Attend Event for GCC & GBS Leaders

Explore how India's GCC ecosystem is evolving from global delivery centres into enterprise growth and innovation engines.

Shared Services & GCC Week India 2026 brought together 140+ senior leaders, 50+ expert speakers, and some of the world's most recognised organisations for four days of strategic discussions, networking, and benchmarking. The Post Show Report captures the key insights, industry trends, and connections that shaped this year's event—and why you should be part of SSOW India 2027.

What You'll Learn from the Report: Event Highlights:

• Full Event Highlights: 140+ attendees, 50+ speakers, four days of strategic content, interactive networking, GCC Excellence Labs, and exclusive site tours.
• Who Attended: Senior leaders from organisations including Adobe, Allianz, AstraZeneca, Bayer, DHL, Goldman Sachs, IBM, Johnson & Johnson, Mastercard, PepsiCo, Roche, Rolls-Royce, Sanofi, Siemens, Tesco, Thomson Reuters, Warner Bros. Discovery, and many more.
• The Biggest Industry Conversations: Discover how leading organisations are leveraging AI, transforming GCCs into enterprise growth engines, building innovation hubs, developing future-ready talent, and driving measurable business value.
• Exclusive Benchmarking Insights: See how your organisation compares against peers across finance, HR, operations, customer data, and shared services performance.
  

Download the Full Post Show Report to discover who attended, the biggest insights from the event, and why Shared Services & GCC Week India is the premier meeting place for India's GCC and GBS community. Join us in Bangalore from 20–23 April 2027 and be part of the next chapter of India's GCC transformation.

Where India’s GBS Leaders Drive Enterprise Value.

Shared Services and GCC Week India 2026 is where global GBS heads, shared services leaders, and transformation executives come together to tackle operational excellence, AI-enabled automation, talent strategies, and enterprise growth. Taking place on 21–24 April 2026 at Taj India, Bangalore, India, this is where strategy meets execution, and where India’s GBS decision-makers shape what’s next.

Fill in the form below to receive the list of companies attending Shared Services and GCC Week India 2026.

In today's dynamic business environment, organisations are shifting from cost-saving measures to value creation. This transformation is driven by leveraging the entire technology ecosystem, investing in talent, optimising processes, and advancing analytics maturity. We've gathered responses from GCC and GBS leaders in India to create this visual analytic workbook to provide insights and data to empower strategic growth. These topics will be further explored during the Shared Services & GCC Week India event on 22-25 April in Bangalore, India.

Download to view full insights.

Whether you are new to shared services or an accomplished veteran looking to expand to a new environment, I have found it useful to ground yourself in the fundamentals of what makes shared services successful. This handbook is loaded with helpful ideas to avoid pitfalls and accelerate your shared services journey.

While the foundational elements of shared services have remained constant since the early days, many aspects have advanced. In setting up a modern shared services organization, consider your value proposition to support your business strategy. The big shift in this value proposition moved away from just achieving transactional cost savings to impacting business outcomes such as increasing customer satisfaction, return on equity, and brand power. Modern shared services organizations look at comprehensive value creation across multiple factors such as user experience, cost-effectiveness, service performance, and risk management.

Download report for full insights!

Are you ready to revolutionize your Global Business Services (GBS) operations? Artificial Intelligence (AI) is no longer a futuristic concept; it's a powerful tool that can transform your business. To help you harness the potential of AI, we've created an informative infographic highlighting 5 Ways GBS Leaders Can Introduce AI into their Operations. Download your free copy today and discover how AI can: Enhance efficiency Improve accuracy Boost decision-making Elevate customer experience Drive innovation

Discover Why India's Leading GCC and GBS Leaders Are Gathering at SSOW India 2027

Download the Sponsorship Prospectus to explore attendee demographics, key industry themes, sponsorship opportunities, and the strategies shaping the future of Shared Services, GCCs and GBS in India. Learn how your organisation can connect with senior decision-makers and position itself at India's premier business services event.

Download the Prospectus Below