Join India's Premium Gathering of GCC & GBS Leaders with SSON
Main Conference Day One – Wednesday, 22 April 2026
Hear from our exciting lineup of industry experts and thought leaders on Day 1 conference.
Shared Services & GCC Week India 2026 - Opening
8:15 am - 8:45 am
Registration Opens
8:45 am - 8:50 am
Welcoming & Opening Greeting by SSOW India
8:50 am - 8:55 am
Opening Remarks from Chairperson
8:55 am - 9:10 am
SSON Research & Analytics Presents: 2026 State of the Shared Services & GCC Industry Survey Highlights & Trends
Unlocking the Next Frontier of Value: Positioning GBS & GCCs as enterprise growth engines, not cost centres
9:10 am - 9:40 am
Winners' Announcement: World’s Best GBS Award 2026
Sandeep Poddar -
Chief Executive Officer – GCC,
Kimberly-Clark India
George Inasu - MD and Country Head, Fidelity National Financial India
Sandeep Kulkarni - SVP & Head, Worley
Rajesh Puneyani - GCC Site Leader, Kenvue India GCC
Hema Nevetia - CFO, Allstate India
Applications are open until 30th November 2025. Apply now here!
SSON Research & Analytics (SSON R&A) proudly presents the World’s Best GBS Award 2026 – the ultimate recognition of trailblazing Global Business Services organizations that are redefining what “best-in-class” truly means. This prestigious accolade honours organizations that go far beyond operational efficiency—those that champion bold innovation, forward-looking strategies, and measurable business impact at scale. Witness the moment when we reveal and celebrate the GBS organizations setting the gold standard for the future
9:40 am - 10:10 am
Industry Thought Leadership
Sponsored by: Prohance
10:10 am - 10:50 am
Global Leaders Panel: The New Age GBS – Do’s and Don’ts for Unlocking Value
Sumit Mitra -
Chief Executive Officer,
Tesco Business Solutions
As GBS models expand beyond finance, HR, and IT into supply chain, commercial, and innovation functions, understanding where the industry truly stands has never been more crucial.
• Showcasing live case studies of how leading GCCs are quantifying incremental value delivered to the enterprise
• Moving from efficiency and cost-savings metrics to business impact, growth enablement, and margin contribution
• Embedding analytics, storytelling, and business partnering to demonstrate the true value of GBS and GCC to enterprise leadership
10:50 am - 11:10 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with several leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:10 am - 11:40 am
Morning Tea & Networking Break
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
Driving India as an Engineering & Innovation Powerhouse
11:40 am - 12:10 pm
Opening Keynote: Leading India’s Next-Generation Services Centre – Building Future-Ready Leadership Capabilities
Sumit Mitra -
Chief Executive Officer,
Tesco Business Solutions
• Redefining leadership in the AI era for enterprise growth
12:10 pm - 12:50 pm
Panel Discussion: Engineering the Future – Positioning GCCs as Global Innovation Hubs
Ganapathy V -
VP & Head - Global Advanced Analytics CoE,
Holcim
• Establishing GCCs as centres for product engineering and R&D
12:50 pm - 1:20 pm
Transforming Global Business Services: The J&J Journey with AI & Generative AI
Ganapathy V -
VP & Head - Global Advanced Analytics CoE,
Holcim
Ajay will share perspectives and approaches on leveraging Generative and Agentic AI within J&J Global Services to drive value, enhance GS talent effectiveness, and improve the overall employee experience at J&J. The session will also highlight the critical importance of change management, employee experience, process reimagination, content and data quality, talent strategies, and ensuring security and compliance throughout this transformative journey.
1:20 pm - 2:20 pm
Lunch & Networking Break
Interactive Discussion Groups
FINANCE
2:20 pm - 4:00 pm Ensuring Healthy & Strong Working Capital with OrAccelerating Finance Transformation – Lessons from a Global Closing & Reconciliation Journeyder to Cash Rajib Basu - Global Head Record to Report and Bill to Cash Services, GBS, Bosch
FINANCE
2:20 pm - 4:00 pm Bridging Business Finance and GBS to Deliver Enterprise Value Priyanka Sapra - Director, Global Account to Report, Johnson and Johnson
FINANCE
2:20 pm - 4:00 pm GenAI Use Cases for Finance – What Works, What Doesn’t Amit Gupta - GBS Service Management and Reporting Lead, Warner Bros Discovery
HR & EMPLOYEE EXPERIENCE
2:20 pm - 4:00 pm Workforce Strategy: How Do We Build Leaders with Global Mindsets? Shalini Nataraj - Global Head of Employee Experience, A.P. Moller - Maersk
HR & EMPLOYEE EXPERIENCE
2:20 pm - 4:00 pm Upskilling at Scale – From Digital Literacy to Data Fluency Shalini Nataraj - Global Head of Employee Experience, A.P. Moller - MaerskHR & EMPLOYEE EXPERIENCE
2:20 pm - 4:00 pm Optimising Employee Experience with Digital Nudges Shalini Nataraj - Global Head of Employee Experience, A.P. Moller - MaerskSTRATEGY
2:20 pm - 4:00 pm Embedding Agility Across the Shared Services Operating ModelSTRATEGY
2:20 pm - 4:00 pm Defining & Developing the Role of a Global Process OwnerSTRATEGY
2:20 pm - 4:00 pm S/4 Hana Transformation in Practice: Opportunities, Preparation & Implementation ChallengesTECHNOLOGY
2:20 pm - 4:00 pm Driving Process Excellence at Scale – From Culture to TechnologyTECHNOLOGY
2:20 pm - 4:00 pm Using Emerging Technologies to Enhance User Experiences & Drive InnovationTECHNOLOGY
2:20 pm - 4:00 pm Scaling Automation and AI Beyond Pilots
4:00 pm - 4:30 pm
Afternoon Tea & Networking Break
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
Talent, Leadership & Future of Work
4:30 pm - 5:10 pm
Panel Discussion: Building Future-Ready Talent in the Age of AI and Automation
Ashish H Jani -
Global Process Owner - Order to Cash,
GCC, Adani Group
• Reskilling and upskilling the existing workforce to meet fast-evolving enterprise needs
• Embedding AI and digital competencies into shared services talent strategies
• Balancing automation-driven efficiency with human-led innovation and leadership development
5:10 pm - 5:40 pm
Designing a World-Class Employee Experience from Day One for 400 New Hires
Shalini Nataraj -
Global Head of Employee Experience,
A.P. Moller - Maersk
In SSON Research & Analytics’ 2025 State of the Industry Survey, 49% of respondents listed upskilling employees as their number one objective in 2025, far above business partnering (35%) and leveraging automation solutions (35%). This is particularly important in finance as digitalization and organizational transformation, means that far from just dealing in numbers, finance leaders are expected to be strategic, analytical and client facing. In this session we invited NIQ Capabilities Leader, Ranjit Peter to share their fantastic upskilling programme.
