Join India's Premium Gathering of GCC & GBS Leaders with SSON
Main Conference Day One – Wednesday, 22 April 2026
Hear from our exciting lineup of industry experts and thought leaders on Day 1 conference.
Shared Services & GCC Week India 2026 - Opening
8:15 am - 8:45 am
Registration Opens
8:45 am - 8:50 am
Welcoming & Opening Greeting by SSOW India
8:50 am - 9:00 am
Opening Remarks from Chairperson
Rajeev Mall -
Vice President- Costco Digital Services and Chief Executive Officer,
Costco Wholesale India Pvt. Ltd.
Rajeev Mall
Vice President- Costco Digital Services and Chief Executive OfficerCostco Wholesale India Pvt. Ltd.
9:00 am - 9:15 am
SSON Research & Analytics Presents: 2026 State of the Shared Services & GCC Industry Survey Highlights & Trends
Naomi Secor -
Global Managing Director,
The Shared Services & Outsourcing Network
India remains the global hub for GBS and technology, powering enterprise transformation worldwide. Yet the skills and leadership capabilities needed to sustain this growth are shifting fast. In this high-impact session, SSON Research & Analytics presents exclusive new data from the 2026 Global State of the Industry, GBS, and Location Strategy surveys, revealing how global models are evolving and where India stands at the center of this change. Discover what’s driving new investments, how talent dynamics are reshaping operating models, and what it takes to stay ahead in the next phase of GBS leadership and transformation. India remains the global hub for GBS and technology, powering enterprise transformation worldwide. Yet the skills and leadership capabilities needed to sustain this growth are shifting fast. In this high-impact session, SSON Research & Analytics presents exclusive new data from the 2026 Global State of the Industry, GBS, and Location Strategy surveys, revealing how global models are evolving and where India stands at the center of this change. Discover what’s driving new investments, how talent dynamics are reshaping operating models, and what it takes to stay ahead in the next phase of GBS leadership and transformation.
Naomi Secor
Global Managing DirectorThe Shared Services & Outsourcing Network
Unlocking the Next Frontier of Value: Positioning GBS & GCCs as enterprise growth engines, not cost centres
9:15 am - 9:45 am
Opening Keynote | Turning AI Into Enterprise Value – From Investment to Impact
Siva Padmanabhan -
MD and Head of Global Innovation and Technology Centre,
AstraZeneca India Pvt. Ltd.
While organisations invest heavily in GenAI solutions, most struggle to translate that investment into measurable value. Siva will share more from AstraZeneca’s real-world experience and his personal research, on why AI adoption often stalls — and what leaders can do differently to bridge the gap between innovation and impact.
• Identifying behavioural and organisational barriers that hinder successful AI adoption
• Understanding the interplay between technology design, user psychology, and change management in scaling AI
• Building adoption-first strategies to maximise business value and ensure sustainable AI-driven transformation
Siva Padmanabhan
MD and Head of Global Innovation and Technology CentreAstraZeneca India Pvt. Ltd.
9:45 am - 10:15 am
Fireside Chat | Benchmarking That Actually Changes Behavior: Turning Productivity Data into a Continuous Improvement Flywheel
Saurabh Sharma -
Chief Operating Officer,
ProHance
Samyak Mittal - Global Head - Workforce Management and Business Services, standard chartered
Sponsored by: Prohance
10:15 am - 11:00 am
Global Leaders Panel: The New Age GBS – Do’s and Don’ts for Unlocking Value
Mike Oldham -
Senior Director Strategy and Planning - GBS Operations,
McDonald's
Ajay Anand - SVP, Global Services, Strategic Solutions and Commercial Services, Johnson & Johnson
Anne-Claire Javelle - Global Head of Operations GBS, Renault Group
Priyaranjan Jha - SVP and Head, Global Business Services, Iron Mountain
Sharmini Krishnan - Former Head of PMI Business Solutions (Philippines), Philip Morris International
As GBS expands into innovation functions, understanding where the industry truly stands has never been more crucial.
Showcasing live case studies from leading GCCs that are quantifying real enterprise impact
Moving from efficiency and cost metrics to business growth and margin contribution
Embedding analytics, storytelling, and business partnering to redefine how GBS proves its value to the enterprise
Ajay Anand
SVP, Global Services, Strategic Solutions and Commercial ServicesJohnson & Johnson
Sharmini Krishnan
Former Head of PMI Business Solutions (Philippines)Philip Morris International
11:00 am - 11:20 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with several leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:20 am - 11:50 am
Morning Tea, Networking & Demo Drive
Recharge with a cup of tea while connecting with fellow industry peers and exploring live solution demos at our Exhibition Hall — your chance to see innovation in action!
Driving India as an Engineering & Innovation Powerhouse
11:50 am - 12:20 pm
Transforming Global Business Services: The J&J Journey with AI & Generative AI
Ajay Anand -
SVP, Global Services, Strategic Solutions and Commercial Services,
Johnson & Johnson
Ajay will share perspectives and approaches on leveraging Generative and Agentic AI within J&J Global Services to drive value, enhance GS talent effectiveness, and improve the overall employee experience at J&J. The session will also highlight the critical importance of change management, employee experience, process reimagination, content and data quality, talent strategies, and ensuring security and compliance throughout this transformative journey.
Ajay Anand
SVP, Global Services, Strategic Solutions and Commercial ServicesJohnson & Johnson
12:20 pm - 1:05 pm
Panel Discussion: Engineering the Future – Positioning GCCs as Global Innovation Hubs
Jaideep Agarwal -
India Global Business Service Leader,
Warner Bros. Discovery
Pushparanjan Malajure - Senior Director, Technology & Operations, Marsh McLennan Global Services India Private Limited (MMGS)
Amit Khandelwal - Senior Vice President of Platform Services, Epsilon India
Vijay Totlani - VP, R&D Engineering & Head of India Centre, BTB India
Srinivasan Ramakrishnan - Vice President & Global Head - Global Procurement Services, Schneider Electric
• Establishing GCCs as centres for product engineering and R&D
Pushparanjan Malajure
Senior Director, Technology & OperationsMarsh McLennan Global Services India Private Limited (MMGS)
Srinivasan Ramakrishnan
Vice President & Global Head - Global Procurement ServicesSchneider Electric
1:05 pm - 1:35 pm
From Operations to Innovation Engines: How Tesco has Built a Future-Ready GCC for the Next Decade
Shipra Midha -
Head of Product Operations,
Tesco Business Solutions
• Embedding AI and digital capabilities into operational workflows to unlock new business value
1:35 pm - 2:35 pm
Lunch & Networking Break
Interactive Discussion Groups
FINANCE
2:35 pm - 3:55 pm Accelerating Finance Transformation – Lessons from a Global Closing & Reconciliation JourneyFINANCE
2:35 pm - 3:55 pm Bridging Business Finance and GBS to Deliver Enterprise Value Ranabir Mitra - Senior Director Finance, adidas
FINANCE
2:35 pm - 3:55 pm Finance 2030: The Future of Automated, AI-Powered Finance Functions Raghavendra Reddy - Co-Founder & Chief Operating Officer, Bluecopa
HR & EMPLOYEE EXPERIENCE
2:35 pm - 3:55 pm Workforce Strategy: How Do We Build Leaders with Global Mindsets? Padma Srinivasan - Head – Senior Director - Global Business Services, 7-Eleven Global Solution Center
Padma Srinivasan
Head – Senior Director - Global Business Services7-Eleven Global Solution Center
HR & EMPLOYEE EXPERIENCE
2:35 pm - 3:55 pm Upskilling at Scale – From Digital Literacy to Data Fluency Rajesh Puneyani - GCC Site Leader, Kenvue India GCC
HR & EMPLOYEE EXPERIENCE
2:35 pm - 3:55 pm Building a High-Performance Culture for Organisational Readiness Vanitha Chengappa - Director Human Resources , GBS India, BoschSTRATEGY
2:35 pm - 3:55 pm Embedding Agility Across the Shared Services Operating Model Biji Varughese - Head Shared Service Centre - Bengaluru Operations, Essilor India Private Limited
Biji Varughese
Head Shared Service Centre - Bengaluru OperationsEssilor India Private Limited
STRATEGY
2:35 pm - 3:55 pm Defining & Developing the Role of a Global Process Owner Vandana Sharma - Head of GBS AMEA, Kellogg Company
STRATEGY
2:35 pm - 3:55 pm Embedding Innovation and Digital Transformation into the Heart of GBS Operations Vipin Radhakrishnan - Vice President, Global Transformation & Digital Solutions, bp
TECHNOLOGY
2:35 pm - 3:55 pm Driving Process Excellence at Scale – From Culture to Technology Reni Varghese - Vice President – APAC Process Excellence, Northern Trust Corporation
TECHNOLOGY
2:35 pm - 3:55 pm Accelerating Digital Engineering and R&D Innovation Manjunatha G - COE Engineering & Site Leader (GCC Head) - Global Technology Centre, 3M
TECHNOLOGY
2:35 pm - 3:55 pm Scaling Automation and AI Beyond Pilots Kamal Chodhri - Head of IT and Digital solutions, Siemens
Talent, Leadership & Future of Work
3:55 pm - 4:25 pm
Afternoon Tea & Networking Break
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
4:30 pm - 5:15 pm
Panel Discussion: Building Future-Ready Talent in the Age of AI and Automation
Shalini Nataraj -
Global Head of Employee Experience,
A.P. Moller - Maersk
Vijayata Nath - VP - Global Shared Services, GBSolutions+ (Pune GBS+ Service Delivery Center Lea, Ecolab
Rajesh Puneyani - GCC Site Leader, Kenvue India GCC
Tanmay Agarwal - VP & Head – Global People Operations, Hindustan Coca-Cola Beverages Pvt Ltd
• Reskilling and upskilling the existing workforce to meet fast-evolving enterprise needs
• Embedding AI and digital competencies into shared services talent strategies
• Balancing automation-driven efficiency with human-led innovation and leadership development
Vijayata Nath
VP - Global Shared Services, GBSolutions+ (Pune GBS+ Service Delivery Center LeaEcolab
5:15 pm - 5:45 pm
Designing a World-Class Employee Experience from Day One for 400 New Hires
Ranjit Peter -
Global Competency Leader,
NIQ
In SSON Research & Analytics’ 2025 State of the Industry Survey, 49% of respondents listed upskilling employees as their number one objective in 2025, far above business partnering (35%) and leveraging automation solutions (35%). This is particularly important in finance as digitalization and organizational transformation, means that far from just dealing in numbers, finance leaders are expected to be strategic, analytical and client facing. In this session we invited NIQ Capabilities Leader, Ranjit Peter to share their fantastic upskilling programme.
5:45 pm - 6:00 pm
Winners Spotlight: World’s Best GBS Award 2026
Naomi Secor -
Global Managing Director,
The Shared Services & Outsourcing Network
SSON Research & Analytics (SSON R&A) proudly presents the World’s Best GBS Award 2026 – the ultimate recognition of trailblazing Global Business Services organizations that are redefining what “best-in-class” truly means. This prestigious accolade honours organizations that go far beyond operational efficiency—those that champion bold innovation, forward-looking strategies, and measurable business impact at scale. Witness the moment when we reveal and celebrate the GBS organizations setting the gold standard for the future.
Naomi Secor
Global Managing DirectorThe Shared Services & Outsourcing Network
