Join India's Premium Gathering of GCC & GBS Leaders with SSON
Main Conference Day One – Wednesday, 22 April 2026
Hear from our exciting lineup of industry experts and thought leaders on Day 1 conference.
Shared Services & GCC Week India 2026 - Opening
8:15 am - 8:45 am
Registration Opens
8:45 am - 8:50 am
Welcoming & Opening Greeting by SSOW India
8:50 am - 8:55 am
Opening Remarks from Chairperson
8:55 am - 9:10 am
SSON Research & Analytics Presents: 2026 State of the Shared Services & GCC Industry Survey Highlights & Trends
Naomi Secor -
Global Managing Director,
The Shared Services & Outsourcing Network
India remains the global hub for GBS and technology, powering enterprise transformation worldwide. Yet the skills and leadership capabilities needed to sustain this growth are shifting fast. In this high-impact session, SSON Research & Analytics presents exclusive new data from the 2026 Global State of the Industry, GBS, and Location Strategy surveys, revealing how global models are evolving and where India stands at the center of this change. Discover what’s driving new investments, how talent dynamics are reshaping operating models, and what it takes to stay ahead in the next phase of GBS leadership and transformation. India remains the global hub for GBS and technology, powering enterprise transformation worldwide. Yet the skills and leadership capabilities needed to sustain this growth are shifting fast. In this high-impact session, SSON Research & Analytics presents exclusive new data from the 2026 Global State of the Industry, GBS, and Location Strategy surveys, revealing how global models are evolving and where India stands at the center of this change. Discover what’s driving new investments, how talent dynamics are reshaping operating models, and what it takes to stay ahead in the next phase of GBS leadership and transformation.
Naomi Secor
Global Managing DirectorThe Shared Services & Outsourcing Network
Unlocking the Next Frontier of Value: Positioning GBS & GCCs as enterprise growth engines, not cost centres
9:10 am - 9:40 am
Opening Keynote | GBS at a Crossroads: The Race to Redefine Enterprise Value
According to SSON Research & Analytics, the share of organizations committed to the GBS model has surged from 66% in 2019 to 85% in 2025, confirming it as the dominant enterprise model worldwide. The next frontier is impact, as GBS evolves to drive innovation, intelligence, and growth. This panel unites leading GBS executives to discuss what it takes to stay ahead and how India’s talent and technology edge is shaping the global future of GBS.
9:40 am - 10:10 am
Empowering the Workforce Towards Smarter Ways of Working
- Leveraging data-driven insights and visibility into workforce trends and patterns for smarter decision-making
- Balancing productivity with employee well-being in a hybrid and distributed workforce
- Discussing key principles of a mature workforce management ecosystem
Sponsored by: Prohance
10:10 am - 10:50 am
Global Leaders Panel: The New Age GBS – Do’s and Don’ts for Unlocking Value
Ajay Anand -
SVP, Global Services, Strategy & Business Services,
Johnson & Johnson
Rajeev Mall - Vice President- Costco Digital Services and Chief Executive Officer, Costco Wholesale India Pvt. Ltd.
Priyaranjan (Ranjan) Jha - SVP and Head, Global Business Services, Iron Mountain
Sharmini Krishnan - Head of PMI Business Solutions (Philippines), Philip Morris International
As GBS expands into innovation functions, understanding where the industry truly stands has never been more crucial.
Showcasing live case studies from leading GCCs that are quantifying real enterprise impact
Moving from efficiency and cost metrics to business growth and margin contribution
Embedding analytics, storytelling, and business partnering to redefine how GBS proves its value to the enterprise
Rajeev Mall
Vice President- Costco Digital Services and Chief Executive OfficerCostco Wholesale India Pvt. Ltd.
10:50 am - 11:10 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with several leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:10 am - 11:40 am
Morning Tea, Networking & Demo Drive
Recharge with a cup of tea while connecting with fellow industry peers and exploring live solution demos at our Exhibition Hall — your chance to see innovation in action!
Driving India as an Engineering & Innovation Powerhouse
11:40 am - 12:10 pm
Keynote Session | Leading India’s Next-Generation Services Centre – Building Future-Ready Leadership Capabilities
Sumit Mitra -
Chief Executive Officer,
Tesco Business Solutions
• Redefining leadership in the AI era for enterprise growth
12:10 pm - 12:50 pm
Panel Discussion: Engineering the Future – Positioning GCCs as Global Innovation Hubs
Pushparanjan Malajure -
Interim Chief Executive Officer and Sr Leader Engineering & Technology,
Marsh McLennan Global Services India Private Limited (MMGS)
Amit Khandelwal - Senior Vice President of Platform Services, Epsilon India
Vijay Totlani - VP, R&D Engineering & Head of India Centre, BTB India
• Establishing GCCs as centres for product engineering and R&D
Pushparanjan Malajure
Interim Chief Executive Officer and Sr Leader Engineering & TechnologyMarsh McLennan Global Services India Private Limited (MMGS)
12:50 pm - 1:20 pm
Transforming Global Business Services: The J&J Journey with AI & Generative AI
Ajay Anand -
SVP, Global Services, Strategy & Business Services,
Johnson & Johnson
Ajay will share perspectives and approaches on leveraging Generative and Agentic AI within J&J Global Services to drive value, enhance GS talent effectiveness, and improve the overall employee experience at J&J. The session will also highlight the critical importance of change management, employee experience, process reimagination, content and data quality, talent strategies, and ensuring security and compliance throughout this transformative journey.
1:20 pm - 2:20 pm
Lunch & Networking Break
Interactive Discussion Groups
FINANCE
2:20 pm - 4:00 pm Accelerating Finance Transformation – Lessons from a Global Closing & Reconciliation Journey Anirban Kumar Ghosh - Global Director Controllership Operations and Global Controller, JLL Technologies
Anirban Kumar Ghosh
Global Director Controllership Operations and Global ControllerJLL Technologies
FINANCE
2:20 pm - 4:00 pm Bridging Business Finance and GBS to Deliver Enterprise Value Ranabir Mitra - Senior Director Finance, adidas
FINANCE
2:20 pm - 4:00 pm GenAI Use Cases for Finance – What Works, What Doesn’tSponsored by: BlueCopa
HR & EMPLOYEE EXPERIENCE
2:20 pm - 4:00 pm Workforce Strategy: How Do We Build Leaders with Global Mindsets? Padma Srinivasan - Senior Director, Global Business Services, 7-Eleven Global Solution Center
HR & EMPLOYEE EXPERIENCE
2:20 pm - 4:00 pm Upskilling at Scale – From Digital Literacy to Data Fluency Rajesh Puneyani - GCC Site Leader, Kenvue India GCC
HR & EMPLOYEE EXPERIENCE
2:20 pm - 4:00 pm Optimising Employee Experience with Digital Nudges Vanitha Chengappa - Director Human Resources , GBS India, BoschSTRATEGY
2:20 pm - 4:00 pm Embedding Agility Across the Shared Services Operating ModelSTRATEGY
2:20 pm - 4:00 pm Defining & Developing the Role of a Global Process Owner Vandana Sharma - Head of GBS AMEA, Kellogg Company
STRATEGY
2:20 pm - 4:00 pm S/4 Hana Transformation in Practice: Opportunities, Preparation & Implementation Challenges Aparna Rao - VP & Site Lead CBS India, Cencora
TECHNOLOGY
2:20 pm - 4:00 pm Driving Process Excellence at Scale – From Culture to Technology Reni Varghese - Vice President – APAC Process Excellence, Northern Trust Corporation
TECHNOLOGY
2:20 pm - 4:00 pm Accelerating Digital Engineering and R&D Innovation Manjunatha G - COE Engineering & Site Leader (GCC Head) - Global Technology Centre, 3M
TECHNOLOGY
2:20 pm - 4:00 pm Scaling Automation and AI Beyond Pilots Kamal Chodhri - Head of IT and Digital solutions, Siemens
4:00 pm - 4:30 pm
Afternoon Tea & Networking Break
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
Talent, Leadership & Future of Work
4:30 pm - 5:10 pm
Panel Discussion: Building Future-Ready Talent in the Age of AI and Automation
Shalini Nataraj -
Global Head of Employee Experience,
A.P. Moller - Maersk
Vijayata Nath - VP - Global Shared Services, GBSolutions+, ECOLAB
Rajesh Puneyani - GCC Site Leader, Kenvue India GCC
Tanmay Agarwal - VP & Head – Global People Operations, Hindustan Coca-Cola Beverages Pvt Ltd
• Reskilling and upskilling the existing workforce to meet fast-evolving enterprise needs
• Embedding AI and digital competencies into shared services talent strategies
• Balancing automation-driven efficiency with human-led innovation and leadership development
5:10 pm - 5:40 pm
Designing a World-Class Employee Experience from Day One for 400 New Hires
Ranjit Peter -
Global Competency Leader,
NIQ
In SSON Research & Analytics’ 2025 State of the Industry Survey, 49% of respondents listed upskilling employees as their number one objective in 2025, far above business partnering (35%) and leveraging automation solutions (35%). This is particularly important in finance as digitalization and organizational transformation, means that far from just dealing in numbers, finance leaders are expected to be strategic, analytical and client facing. In this session we invited NIQ Capabilities Leader, Ranjit Peter to share their fantastic upskilling programme.
5:40 pm - 6:00 pm
Winners Spotlight: World’s Best GBS Award 2026
Naomi Secor -
Global Managing Director,
The Shared Services & Outsourcing Network
Applications are open until 30th November 2025. Apply now here!
SSON Research & Analytics (SSON R&A) proudly presents the World’s Best GBS Award 2026 – the ultimate recognition of trailblazing Global Business Services organizations that are redefining what “best-in-class” truly means. This prestigious accolade honours organizations that go far beyond operational efficiency—those that champion bold innovation, forward-looking strategies, and measurable business impact at scale. Witness the moment when we reveal and celebrate the GBS organizations setting the gold standard for the future.
Naomi Secor
Global Managing DirectorThe Shared Services & Outsourcing Network
