Main Conference Day One – Wednesday, 21 April 2027

• Exploring how GBS operating models are evolving as organisations move beyond traditional service delivery 
• Examining how industry dynamics, technology and changing business expectations are reshaping the GBS mandate 
• Balancing global standardisation with the agility and flexibility required across different businesses and markets 
• Identifying the capabilities and operating model choices GBS leaders should prioritise for the next stage of transformation 

• Building robust ROI frameworks across automation, AI, and transformation 
• Balancing short-term wins with long-term strategic value 
• Driving leadership alignment on value realisation  

• How organisations are determining what should sit within GBS, remain within the business or be delivered through external partners
• Balancing global standardisation with regional and functional requirements across increasingly complex delivery networks 
• Rethinking location, sourcing and capability strategies as cost, talent, resilience and access to expertise reshape global delivery decisions 
• How GBS leaders are adapting governance and ownership models as the scope and strategic importance of business services expands 

Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with several leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference. 

Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!

• Transforming accounts payable through an AI-powered vendor portal, introducing real-time invoice tracking, automated validation and 24/7 process monitoring
• Automating 75% of service entry sheet creation and reducing average handling time by 75%, from four days to one
• Improving vendor experience through greater process visibility, achieving 94.8% on-time processing and an 80% reduction in vendor queries
• Expanding process excellence across enterprise operations, including digital goods receipt processes delivering 70% productivity gains 

• How CIOs view the changing role of GBS within the wider enterprise technology strategy 
• Determining where ownership of technology, data, automation and transformation should sit across GBS and IT 
• Building stronger partnerships between CIOs, GBS leaders and functional executives to accelerate enterprise transformation
• Where CIOs see the greatest opportunities - and barriers - for GBS over the next five years 

• Expanding the India GBS from its original technology mandate to encompass Finance, HR, Sales and Marketing functions
• Establishing a global Spot-Quoting Centre of Excellence with direct ownership of commercial processes, rather than simply providing back-office support
• Redesigning quoting and booking workflows to reduce quote turnaround from days to under 10 minutes and booking timelines from weeks to under two days
• Integrating business process ownership with in-house technology and automation capabilities to accelerate adoption and support global scalability 

• How BPO providers are evolving from transactional service delivery towards strategic transformation and capability partnerships
• Determining what capabilities organisations should build internally, retain within GBS or access through external partners 
• How AI and automation are reshaping outsourcing models, commercial structures and workforce requirements 
• What GBS leaders should expect from the next generation of strategic outsourcing partnerships 

• Evaluating Indian-built technology solutions, including Nakad for finance operations and Trezix for export processes, against established enterprise platforms
• Targeting finance and export workflows for digitisation, with a focus on reducing manual processes and improving operational visibility
• Assessing technology choices against implementation speed, affordability and integration with existing enterprise systems
• Exploring how locally developed technology can support Apollo Tyres' wider GBS transformation and create value beyond traditional cost savings 

• Challenging conventional thinking around governance, operating models and capability ownership 
• Identifying legacy practices organisations should stop doing altogether 
• Examining the biggest organisational barriers preventing GBS from delivering greater enterprise impact 
• Exploring the bold changes GBS leaders should be prepared to make over the next decade