Join India's Premium Gathering of GCC & GBS Leaders with SSON
Pre-Conference SSON Masterclass – Tuesday, 21 April 2026
Welcome to SSON Masterclass Day: Agentic AI Bootcamp
10:00 am - 10:30 am
Morning Refreshments & Registration
10:30 am - 10:35 am
Welcome Address by SSOW India
10:35 am - 10:40 am
Opening Remarks by Chairperson
10:40 am - 11:20 am
The Business Case Beyond ROI: Risk, Speed, and Competitiveness
According to SSON Research & Analytics, 45% of GBS leaders cite data quality and access as the top adoption barrier, while compliance and auditability remain critical concerns for scaling.
11:20 am - 12:00 pm
Tackling the Unstructured Data Dilemma
Sayandeep Majumder -
Lead – Data Science, Data and AI,
AXA Global Business Services Pvt. Ltd.
Data quality, completeness, and access were flagged as the top adoption barrier by 45% of GBS leaders in SSON Research & Analytics’ Agentic AI in GBS Study. Much of this challenge stems from unstructured data in finance, HR, and customer service workflows, which slows automation and undermines accuracy. This session explores how Agentic AI agents can extract, normalize, and govern unstructured data to unlock scale and decision confidence.
12:00 pm - 12:40 pm
Agentic AI and RPA: Extending the Life of Your Automation Investments
Sayandeep Majumder -
Lead – Data Science, Data and AI,
AXA Global Business Services Pvt. Ltd.
RPA remains a top investment priority for GBS leaders, yet many bots fail when faced with unstructured data, process exceptions, or changing business rules. Agentic AI offers a way to extend RPA’s shelf life by adding adaptive intelligence that speeds execution and reduces failure rates. This session shows how to protect and enhance automation ROI while preparing for the shift toward integrated, AI-enabled operations.
12:40 pm - 1:40 pm
Networking Luncheon
1:40 pm - 2:20 pm
Redesigning the GBS Workforce: Human + AI Collaboration
Gagandeep Singh -
Global Process Improvement Leader,
McCormick and Company
As automation expands, the GBS workforce must pivot toward higher-value roles in analytics, governance, and orchestration design. SSON Research & Analytics data shows AI-specific skills remain in short supply, with 53% of leaders prioritizing digital and data cap abilities. This session outlines how to redesign roles, training, and career paths for the AI era.
2:20 pm - 3:00 pm
Embedding Agentic AI into the Operating Model
Urvashi Basera -
Head of Enterprise Analytics,
Tesco Business Solutions
Agentic AI is not a project but a capability that must be designed into the operating model. Success requires governance, data, change management, and value tracking embedded in everyday delivery. This session looks ahead at how leading organizations are institutionalizing Agentic AI to create future-ready GBS.
3:00 pm - 3:30 pm
Let’s Talk! Key Takeaways & Action Points
Join our friendly roundtable session, Let's Talk! Discover best practices, key takeaways, and actionable points to improve your AI Enterprise journey. Let's learn and grow together!
GBS leaders face stalled pilots, mountains of unstructured data, and growing pressure to deliver real outcomes on cost, risk, and scale. Built on SSON Research & Analytics’ latest Agentic AI in GBS Study, this Bootcamp cuts through the noise to show how Agentic AI protects the enterprise, accelerates productivity, and enables scale.
