Join India's Premium Gathering of GCC & GBS Leaders with SSON
Main Conference Day Two – Thursday, 23 April 2026
Hear from our exciting lineup of industry experts and thought leaders on Day 2 of our conference.
AI-First GCCs: Scaling automation, analytics, and AI to redefine business value
8:30 am - 8:50 am
Registration Opens
8:50 am - 8:55 am
Welcoming & Opening Greeting by SSOW India
8:55 am - 9:00 am
Opening Remarks from Chairperson
9:00 am - 9:40 am
Panel Discussion: Building the AI-Powered GCC of the Future to Power Enterprise Growth
Akhilesh Kohli -
Former GBS Leader,
Philips
Dr. Mahesh Balaji - Head of Innovation - GBS, adidas
Vipin Radhakrishnan - Vice President, Global Transformation & Digital Solutions, bp
S. Navaneetha Krishnan - Head GBS (India), Bunge India Ltd.
• Embedding AI into every layer of GCC operations to drive speed, accuracy, and decision-making
9:40 am - 10:10 am
Industry Thought Leadership
10:10 am - 10:40 am
Leveraging Generative AI for Knowledge Work and Customer Experience
Mamta Lamba -
SVP of Global Transformation and Process Excellence,
PepsiCo
• Applying generative AI to accelerate knowledge-intensive processes
10:40 am - 11:00 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with several leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:00 am - 11:30 am
Morning Tea and Networking Break
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
Lightning Round: Functional Transformational Journeys: Showcasing how GCCs are reimagining Finance, HR, and Procurement to deliver enterprise impact
• Driving touchless finance through AI and automation for smarter decision-making
• Reducing cycle times in closing, reconciliation, and reporting with global best practices
• Elevating finance from transactional bookkeeper to strategic business partner
Content to be confirmed
• Designing employee-first experiences through HR automation and digital platforms
• Digitising source-to-pay and procurement for transparency, compliance, and cost control
• Embedding analytics and AI to optimize supplier relationships and working capital
• Positioning GCCs as transformation engines in supply chain resilience and agility
1:00 pm - 2:00 pm
Lunch & Networking Break
Step inside the Function Hubs — a brand-new, interactive format designed exclusively for SSOW India!Step inside the Function Hubs — a brand-new, interactive format designed exclusively for SSOW India!
GCC Function Hubs
Collaborate with finance leaders to redefine the GCC finance function—from cost efficiency to enterprise value creation.
Exchange ideas on building future-ready, digitally skilled, and engaged GCC workforces.
Dive into AI, automation, and digital innovation strategies powering next-gen GCCs.
Join data leaders to explore how GCCs can move from reporting to predictive decision-making.
Discover how GCCs can deliver world-class customer experiences with efficiency and empathy.
Location Strategy & Growth Playbook
3:20 pm - 3:50 pm
Afternoon Tea and Networking Break
3:50 pm - 4:30 pm
Panel Discussion: Future-Proofing India as the World’s GCC Destination Amid Global Uncertainty
• Assessing the impact of geopolitical risks, trade shifts, and regulatory changes on India’s GCC growth story
• Building resilience through diversification across Tier-2/3 cities, new talent pools, and hybrid delivery models
• Strengthening India’s position as the #1 global hub by embedding innovation, risk management, and enterprise agility
4:30 pm - 5:00 pm
The Grit Factor – Building 15 Global Functions in 24 Months at Vervent’s GCC
• Turning an ambitious GCC mandate into a scalable, high-impact operation in record time
• Balancing strategic execution with people-centric leadership to attract, retain, and empower diverse talent
• Embedding innovation, governance, and capability frameworks that sustain long-term growth and enterprise confidence
