Join India's Premium Gathering of GCC & GBS Leaders with SSON
Main Conference Day Two – Thursday, 23 April 2026
Hear from our exciting lineup of industry experts and thought leaders on Day 2 of our conference.
India's Growth Playbook
8:30 am - 8:50 am
Registration Opens
8:50 am - 8:55 am
Welcoming & Opening Greeting by SSOW India
8:55 am - 9:00 am
Opening Remarks from Chairperson
9:00 am - 9:40 am
Panel Discussion | Future-Proofing India as the World’s GCC Powerhouse Amid Global Uncertainty
Hema Nevetia -
CFO,
Allstate India
Dr. Sanjeev Rastogi - Chief Executive Officer – GCC, Adani Group
Jison John - Chief Delivery Officer for Allianz Services India, Mauritius and Morocco and MD, Allianz Services India
Deshant Kaila - Head of Global Business Services (GBS) Operations, McDonald's
India’s GBS and GCC story is one of scale, sophistication, and sustained growth. According to SSON Research & Analytics’ 2025 Location Shuffle, India ranks #1 globally in cost effectiveness, workforce availability, digital skills, and agility, with 48% of organizations identifying it as their top current or planned location. Even as geopolitical and technology shifts reshape global delivery models, India’s ecosystem continues to strengthen.
- Building resilience through through Tier-2 and Tier-3 city expansion and diversified talent pipelines
- Embedding innovation and analytics to drive agility and transformation
- Strengthening India’s role as the world’s most trusted hub for global business services
Jison John
Chief Delivery Officer for Allianz Services India, Mauritius and Morocco and MDAllianz Services India
9:40 am - 10:10 am
Industry Thought Leadership
10:10 am - 10:40 am
Reimagining a Global GBS: Roadmap to Enterprise Transformation
Reserved for SSON Global Leader
10:40 am - 11:00 am
Human Bingo: Speed Networking with a Twist
Break the ice and make meaningful connections in a fun, fast-paced way! Grab your bingo card and mingle with fellow attendees to find people who match each box. The first to complete a row wins, but everyone walks away with new contacts and great conversations! Break the ice and make meaningful connections in a fun, fast-paced way! Grab your bingo card and mingle with fellow attendees to find people who match each box. The first to complete a row wins, but everyone walks away with new contacts and great conversations!
11:00 am - 11:30 am
Morning Tea, Networking & Demo Drive
Recharge with a cup of tea while connecting with fellow industry peers and exploring live solution demos at our Exhibition Hall — your chance to see innovation in action!
11:30 am - 12:10 pm
Panel Discussion: Powering the Next Frontier — How Pharma, MedTech, and Life Sciences are Shaping the New GCC Wave
Dr. S Venkat Kumar -
Principal Consultant – Business Support (Asia Pacific and Middle East),
Kone Elevator India Pvt. Ltd.
Dr. Vineet Kumar S - Head of Detection Engineering, GSK
Anant Anand - Director of Software Engineering, Evernorth Health Services
As healthcare and life sciences transform globally, India is fast emerging as the innovation and capability hub for pharma and MedTech GCCs. From digital labs to R&D analytics, these sectors are redefining what value creation means in global business services.
- Accelerating innovation through digital, data, and AI-led capabilities in healthcare GCCs
- Expanding from operational delivery to R&D, product development, and clinical intelligence
- Building globally connected ecosystems that enable faster, smarter, and patient-centric outcomes
Dr. S Venkat Kumar
Principal Consultant – Business Support (Asia Pacific and Middle East)Kone Elevator India Pvt. Ltd.
AI-First GCCs: Scaling automation, analytics, and AI to redefine business value
12:10 pm - 12:50 pm
Panel Discussion: Building the AI-Powered GCC of the Future to Power Enterprise Growth
Priyaranjan (Ranjan) Jha -
SVP and Head, Global Business Services,
Iron Mountain
Kamal Sharma - Head, Global Connected Hubs (India, China, Mexico), Carrier
Ankur Mittal - Senior Vice President, Chief Technology Officer and Managing Director, Lowe's India
Soumitra Saha - MD & Country Head, Northern Trust Corporation
- Embedding AI into every layer of GCC operations to drive speed, accuracy, and decision-making
- Scaling from pilots to enterprise-wide adoption while addressing ROI and governance challenges
- Identifying and measuring metrics from AI efficiencies to price GCCs right – both as suppliers and as strategic partners to the enterprise
Ankur Mittal
Senior Vice President, Chief Technology Officer and Managing DirectorLowe's India
12:50 pm - 1:20 pm
Leveraging Generative AI for Knowledge Work and Customer Experience
Siva Padmanabhan -
MD and Head of Global Innovation and Technology Centre,
AstraZeneca India Pvt. Ltd.
- Applying generative AI to accelerate knowledge-intensive processes
- Enhancing customer engagement through AI-driven personalization
- Redefining workflows for innovation, speed, and agility
Siva Padmanabhan
MD and Head of Global Innovation and Technology CentreAstraZeneca India Pvt. Ltd.
1:20 pm - 2:20 pm
Lunch & Networking Break
Lightning Round: Functional Transformational Journeys: Showcasing how GCCs are reimagining Finance, HR, and Procurement to deliver enterprise impact
• Driving touchless finance through AI and automation for smarter decision-making
• Reducing cycle times in closing, reconciliation, and reporting with global best practices
• Elevating finance from transactional bookkeeper to strategic business partner
Content to be confirmed
- Rebuilding the HR operating model to deliver scale, precision, and agility across 36,000 employees and 440 global customers
- Co-creating next-gen HR and talent tech solutions with startups and academic partners to drive innovation and digital enablement
- Democratising learning and reimagining employer branding to attract, upskill, and retain talent in a competitive digital ecosystem
• Digitising source-to-pay and procurement for transparency, compliance, and cost control
• Embedding analytics and AI to optimize supplier relationships and working capital
• Positioning GCCs as transformation engines in supply chain resilience and agility
Srinivasan Ramakrishnan
Vice President & Global Head - Global Procurement ServicesSchneider Electric
• Turning an ambitious GCC mandate into a scalable, high-impact operation in record time
• Balancing strategic execution with people-centric leadership to attract, retain, and empower diverse talent
• Embedding innovation, governance, and capability frameworks that sustain long-term growth and enterprise confidence
3:40 pm - 4:10 pm
Afternoon Tea and Networking Break
Step inside the GCC Function Hubs — a brand-new, interactive format designed exclusively for SSOW India!
Finance Hub
4:10 pm - 5:10 pm Finance Hub: From Cost Efficiency to Enterprise Value Dr. S Venkat Kumar - Principal Consultant – Business Support (Asia Pacific and Middle East), Kone Elevator India Pvt. Ltd.Collaborate with finance leaders to redefine the GCC finance function—from cost efficiency to enterprise value creation.
Dr. S Venkat Kumar
Principal Consultant – Business Support (Asia Pacific and Middle East)Kone Elevator India Pvt. Ltd.
HR Hub
4:10 pm - 5:10 pm HR Hub: Building the Future Workforce for GCC 4.0Exchange ideas on building future-ready, digitally skilled, and engaged GCC workforces.
Technology Hub
4:10 pm - 5:30 pm Technology Hub: AI, Cloud, and Digital Innovation in Global Capability Centres Sharmini Krishnan - Head of PMI Business Solutions (Philippines), Philip Morris InternationalDive into AI, automation, and digital innovation strategies powering next-gen GCCs.
Analytics Hub
4:10 pm - 5:10 pm Analytics Hub: From Reporting to Predictive Decision-Making Sankar Narayan S - GBS APAC Head, Smith and NephewJoin data leaders to explore how GCCs can move from reporting to predictive decision-making.
CX Hub
4:00 pm - 5:00 pm CX Hub: Delivering Global Experience Excellence from India Vineet Dwivedi - Vice President - Global Head, Alcon Global Services, AlconDiscover how GCCs can deliver world-class customer experiences with efficiency and empathy.
Each Function Hub brings together senior leaders from a specific domain — Finance, HR, Technology, Analytics, and CX — for a focused exchange on the most critical challenges shaping their functions today. Participants will work in small groups using curated Challenge Cards — real-world scenarios that provoke fresh thinking and peer-driven problem solving. Co-create insights, debate solutions, and identify practical actions that can be implemented across your GCC.
