Join India's Premium Gathering of GCC & GBS Leaders with SSON
Main Conference Day Two – Thursday, 23 April 2026
Hear from our exciting lineup of industry experts and thought leaders on Day 2 of our conference.
India's Growth Playbook
8:30 am - 8:50 am
Registration Opens
8:50 am - 8:55 am
Welcoming & Opening Greeting by SSOW India
8:55 am - 9:00 am
Opening Remarks from Chairperson
Vandana Sharma -
Head of GBS AMEA,
Kellogg Company
9:00 am - 9:45 am
Panel Discussion | Future-Proofing India as the World’s GCC Powerhouse Amid Global Uncertainty
Vandana Sharma -
Head of GBS AMEA,
Kellogg Company
Shaji Philipose - VP & Managing Director – GCC, Bridgestone
Hema Nevetia - CFO, Allstate India
Dr. Sanjeev Rastogi - Chief Executive Officer – GCC, Adani Group
Sanitha Singh - Chief People Officer, Allianz Services India
India’s GBS and GCC story is one of scale, sophistication, and sustained growth. According to SSON Research & Analytics’ 2025 Location Shuffle, India ranks #1 globally in cost effectiveness, workforce availability, digital skills, and agility, with 48% of organizations identifying it as their top current or planned location. Even as geopolitical and technology shifts reshape global delivery models, India’s ecosystem continues to strengthen.
- Building resilience through through Tier-2 and Tier-3 city expansion and diversified talent pipelines
- Embedding innovation and analytics to drive agility and transformation
- Strengthening India’s role as the world’s most trusted hub for global business services
9:45 am - 10:15 am
Industry Thought Leadership
Sponsored by: IBM
10:15 am - 10:45 am
Earning the Seat at the Table: How Bayer’s GCC Drives Enterprise Value
Sharda Gupta -
MD and Global Business Services Head India,
Bayer
Hear from Bayer's GBS India Head on their journey from an operational delivery engine into a strategic enterprise partner: by shifting mindset, embedding ROI discipline, and showing up as true business owners.
• Embedding ROI assessment and outcome-based measurement to directly link GCC initiatives to business impact
• Moving beyond process excellence to enterprise ownership
• Elevating partnership models and cross-functional collaboration to accelerate enterprise-wide priorities
10:45 am - 11:05 am
Human Bingo: Speed Networking with a Twist
Break the ice and make meaningful connections in a fun, fast-paced way! Grab your bingo card and mingle with fellow attendees to find people who match each box. The first to complete a row wins, but everyone walks away with new contacts and great conversations! Break the ice and make meaningful connections in a fun, fast-paced way! Grab your bingo card and mingle with fellow attendees to find people who match each box. The first to complete a row wins, but everyone walks away with new contacts and great conversations!
11:05 am - 11:35 am
Morning Tea and Networking Break
Recharge with a cup of tea while connecting with fellow industry peers at our Exhibition Hall.
11:35 am - 12:05 pm
Fireside Chat: Powering the Next Frontier: How Pharma, MedTech, and Life Sciences are Shaping the New GCC Wave
Dr. S Venkat Kumar -
Principal Consultant – Business Support (Asia Pacific and Middle East),
Kone Elevator India Pvt. Ltd.
Dr. Vineet Kumar S - Head of Detection Engineering, GSK
Anant Anand - Director of Software Engineering, Evernorth Health Services
Mrinal Duggal - Head of Sanofi Hyderabad Hub, Sanofi
As healthcare and life sciences transform globally, India is fast emerging as the innovation and capability hub for pharma and MedTech GCCs. From digital labs to R&D analytics, these sectors are redefining what value creation means in global business services.
- Accelerating innovation through digital, data, and AI-led capabilities in healthcare GCCs
- Expanding from operational delivery to R&D, product development, and clinical intelligence
- Building globally connected ecosystems that enable faster, smarter, and patient-centric outcomes
Dr. S Venkat Kumar
Principal Consultant – Business Support (Asia Pacific and Middle East)Kone Elevator India Pvt. Ltd.
12:35 pm - 1:20 pm
Panel Discussion: Building the AI-Powered GCC of the Future to Power Enterprise Growth
Sankar Narayan S -
GBS APAC Head,
Smith and Nephew
Priyaranjan Jha - SVP and Head, Global Business Services, Iron Mountain
Kamal Sharma - Head, Global Connected Hubs (India, China, Mexico), Carrier
Hariharan Ganesan - Chairman of the Board, Rolls-Royce India Pvt. Ltd. and VP – Digital Factory, Rolls-Royce
Soumitra Saha - Managing Director, Country Head Lumen India, Lumen India
- Embedding AI into every layer of GCC operations to drive speed, accuracy, and decision-making
- Scaling from pilots to enterprise-wide adoption while addressing ROI and governance challenges
- Identifying and measuring metrics from AI efficiencies to price GCCs right – both as suppliers and as strategic partners to the enterprise
Hariharan Ganesan
Chairman of the Board, Rolls-Royce India Pvt. Ltd. and VP – Digital FactoryRolls-Royce
1:20 pm - 2:20 pm
Lunch & Networking Break
GCC Excellence Labs: Domain-Driven Value Creation from the GCC Model
Finance Hub
2:20 pm - 3:20 pm Finance Hub: From Cost Efficiency to Enterprise Value Dr. S Venkat Kumar - Principal Consultant – Business Support (Asia Pacific and Middle East), Kone Elevator India Pvt. Ltd.Collaborate with finance leaders to redefine the GCC finance function—from cost efficiency to enterprise value creation.
Dr. S Venkat Kumar
Principal Consultant – Business Support (Asia Pacific and Middle East)Kone Elevator India Pvt. Ltd.
HR Hub
2:20 pm - 3:30 pm HR Hub: Building the Future Workforce for GCC 4.0 Sheetal Mehta - APAC - Regional Capability Lead, The HEINEKEN CompanyExchange ideas on building future-ready, digitally skilled, and engaged GCC workforces.
Technology Hub
2:20 pm - 3:20 pm Technology Hub: AI, Cloud, and Digital Innovation in Global Capability Centres Sharmini Krishnan - Former Head of PMI Business Solutions (Philippines), Philip Morris InternationalDive into AI, automation, and digital innovation strategies powering next-gen GCCs.
Sharmini Krishnan
Former Head of PMI Business Solutions (Philippines)Philip Morris International
Analytics Hub
2:20 pm - 3:20 pm Analytics Hub: From Reporting to Predictive Decision-Making Sankar Narayan S - GBS APAC Head, Smith and NephewJoin data leaders to explore how GCCs can move from reporting to predictive decision-making.
CX Hub
2:20 pm - 3:20 pm CX Hub: Delivering Global Experience Excellence from India Vandana Sharma - Head of GBS AMEA, Kellogg CompanyDiscover how GCCs can deliver world-class customer experiences with efficiency and empathy.
Step inside the GCC Excellence Labs: a new, interactive format designed to showcase how GCCs are enabling functional excellence & enterprise-wide value creation.
3:20 pm - 3:50 pm
Afternoon Tea, Networking & Demo Drive
Lightning Round: Functional Transformational Journeys
3:50 pm - 4:20 pm
Reinventing the HR Playbook — Scaling a 36,000+ Workforce Through Technology, Talent, and Transformation
Dr. Nitin Barekere -
Vice President - Global HR,
Omega Healthcare Management Services
- Rebuilding the HR operating model to deliver scale, precision, and agility across 36,000 employees and 440 global customers
- Co-creating next-gen HR and talent tech solutions with startups and academic partners to drive innovation and digital enablement
- Democratising learning and reimagining employer branding to attract, upskill, and retain talent in a competitive digital ecosystem
4:20 pm - 4:50 pm
Closing Keynote | DHL GSC Growth Story: Enabling Scale, Productivity & AI-Led Transformation
Mohit Rai -
Center Head - Global Service Center (GSC), DGFF,
DHL Global Forwarding
