Join India's Premium Gathering of GCC & GBS Leaders with SSON
Main Conference Day Two – Thursday, 23 April 2026
Hear from our exciting lineup of industry experts and thought leaders on Day 2 of our conference.
India's Growth Playbook
8:30 am - 8:50 am
Registration Opens
8:50 am - 8:55 am
Welcoming & Opening Greeting by SSOW India
8:55 am - 9:00 am
Opening Remarks from Chairperson
Rajeev Mall -
Vice President- Costco Digital Services and Chief Executive Officer,
Costco Wholesale India Pvt. Ltd.
Rajeev Mall
Vice President- Costco Digital Services and Chief Executive OfficerCostco Wholesale India Pvt. Ltd.
9:00 am - 9:45 am
Panel Discussion | Future-Proofing India as the World’s GCC Powerhouse Amid Global Uncertainty
Rajeev Mall -
Vice President- Costco Digital Services and Chief Executive Officer,
Costco Wholesale India Pvt. Ltd.
Hema Nevetia - CFO, Allstate India
Dr. Sanjeev Rastogi - Chief Executive Officer – GCC, Adani Group
Shaji Philipose - VP & Managing Director – GCC, Bridgestone
India’s GBS and GCC story is one of scale, sophistication, and sustained growth. According to SSON Research & Analytics’ 2025 Location Shuffle, India ranks #1 globally in cost effectiveness, workforce availability, digital skills, and agility, with 48% of organizations identifying it as their top current or planned location. Even as geopolitical and technology shifts reshape global delivery models, India’s ecosystem continues to strengthen.
- Building resilience through through Tier-2 and Tier-3 city expansion and diversified talent pipelines
- Embedding innovation and analytics to drive agility and transformation
- Strengthening India’s role as the world’s most trusted hub for global business services
Rajeev Mall
Vice President- Costco Digital Services and Chief Executive OfficerCostco Wholesale India Pvt. Ltd.
9:45 am - 10:15 am
Industry Thought Leadership
10:15 am - 10:45 am
Earning the Seat at the Table
• Embedding ROI assessment and outcome-based measurement to directly link GCC initiatives to business impact
10:45 am - 11:05 am
Human Bingo: Speed Networking with a Twist
Break the ice and make meaningful connections in a fun, fast-paced way! Grab your bingo card and mingle with fellow attendees to find people who match each box. The first to complete a row wins, but everyone walks away with new contacts and great conversations! Break the ice and make meaningful connections in a fun, fast-paced way! Grab your bingo card and mingle with fellow attendees to find people who match each box. The first to complete a row wins, but everyone walks away with new contacts and great conversations!
11:05 am - 11:35 am
Morning Tea, Networking & Demo Drive
Recharge with a cup of tea while connecting with fellow industry peers and exploring live solution demos at our Exhibition Hall — your chance to see innovation in action!
11:35 am - 12:05 pm
Fireside Chat: Powering the Next Frontier: How Pharma, MedTech, and Life Sciences are Shaping the New GCC Wave
Dr. S Venkat Kumar -
Principal Consultant – Business Support (Asia Pacific and Middle East),
Kone Elevator India Pvt. Ltd.
Dr. Vineet Kumar S - Head of Detection Engineering, GSK
Anant Anand - Director of Software Engineering, Evernorth Health Services
Mrinal Duggal - Head of Sanofi Hyderabad Hub, Sanofi
As healthcare and life sciences transform globally, India is fast emerging as the innovation and capability hub for pharma and MedTech GCCs. From digital labs to R&D analytics, these sectors are redefining what value creation means in global business services.
- Accelerating innovation through digital, data, and AI-led capabilities in healthcare GCCs
- Expanding from operational delivery to R&D, product development, and clinical intelligence
- Building globally connected ecosystems that enable faster, smarter, and patient-centric outcomes
Dr. S Venkat Kumar
Principal Consultant – Business Support (Asia Pacific and Middle East)Kone Elevator India Pvt. Ltd.
12:05 pm - 12:50 pm
Panel Discussion: Building the AI-Powered GCC of the Future to Power Enterprise Growth
Priyaranjan Jha -
SVP and Head, Global Business Services,
Iron Mountain
Kamal Sharma - Head, Global Connected Hubs (India, China, Mexico), Carrier
Soumitra Saha - MD & Country Head, Northern Trust Corporation
Nitin Srivastava - Global Director - Data and Analytics, Dr. Martens plc
- Embedding AI into every layer of GCC operations to drive speed, accuracy, and decision-making
- Scaling from pilots to enterprise-wide adoption while addressing ROI and governance challenges
- Identifying and measuring metrics from AI efficiencies to price GCCs right – both as suppliers and as strategic partners to the enterprise
12:50 pm - 1:50 pm
Lunch & Networking Break
GCC Excellence Labs: Domain-Driven Value Creation from the GCC Model
Finance Hub
1:50 pm - 3:00 pm Finance Hub: From Cost Efficiency to Enterprise Value Sankar Narayan S - GBS APAC Head, Smith and NephewCollaborate with finance leaders to redefine the GCC finance function—from cost efficiency to enterprise value creation.
HR Hub
1:50 pm - 3:00 pm HR Hub: Building the Future Workforce for GCC 4.0Exchange ideas on building future-ready, digitally skilled, and engaged GCC workforces.
Technology Hub
1:50 pm - 3:00 pm Technology Hub: AI, Cloud, and Digital Innovation in Global Capability Centres Sharmini Krishnan - Former Head of PMI Business Solutions (Philippines), Philip Morris InternationalDive into AI, automation, and digital innovation strategies powering next-gen GCCs.
Sharmini Krishnan
Former Head of PMI Business Solutions (Philippines)Philip Morris International
Analytics Hub
1:50 pm - 3:00 pm Analytics Hub: From Reporting to Predictive Decision-Making Vineet Dwivedi - Vice President - Global Head, Alcon Global Services, AlconJoin data leaders to explore how GCCs can move from reporting to predictive decision-making.
CX Hub
1:50 pm - 3:00 pm CX Hub: Delivering Global Experience Excellence from India Vandana Sharma - Head of GBS AMEA, Kellogg CompanyDiscover how GCCs can deliver world-class customer experiences with efficiency and empathy.
Step inside the GCC Excellence Labs: a new, interactive format designed to showcase how GCCs are enabling functional excellence & enterprise-wide value creation.
3:00 pm - 3:30 pm
Afternoon Tea and Networking Break
Lightning Round: Functional Transformational Journeys
3:30 pm - 4:00 pm
Reinventing the HR Playbook — Scaling a 36,000+ Workforce Through Technology, Talent, and Transformation
Dr. Nitin Barekere -
Vice President - Global HR,
Omega Healthcare Management Services
- Rebuilding the HR operating model to deliver scale, precision, and agility across 36,000 employees and 440 global customers
- Co-creating next-gen HR and talent tech solutions with startups and academic partners to drive innovation and digital enablement
- Democratising learning and reimagining employer branding to attract, upskill, and retain talent in a competitive digital ecosystem
4:00 pm - 4:30 pm
The Grit Factor: Building 15 Global Functions in 24 Months
Sreedevi Hegde -
Managing Director and Board Member, India GCC Head,
VERVENT
• Turning an ambitious GCC mandate into a scalable, high-impact operation in record time
• Balancing strategic execution with people-centric leadership to attract, retain, and empower diverse talent
• Embedding innovation, governance, and capability frameworks that sustain long-term growth and enterprise confidence
