India's Shared Services and GCCs are evolving fast — is your organization ready to lead the next transformation wave?

Join over 300 senior leaders as we gather in Bengaluru for SSOW India 2026, the country's premier platform to define the future of Global Capability Centres (GCCs) and Global Business Services (GBS).

By downloading the agenda, you'll discover:

• How India's GCC landscape is evolving beyond cost arbitrage to drive value creation, innovation, and customer excellence
• Actionable strategies for implementing AI-powered enterprises, enhancing employee experience, and strengthening DEI within centers
• Practical case studies on building Centres of Excellence, navigating digital transformation, and integrating Generative AI
• Details of exclusive site visits to leading GBS hubs in Bengaluru
• Interactive formats including panels, roundtables, and site tours designed to maximize peer-to-peer learning and networking

Key Themes for 2026:

• Building an AI-Powered Enterprise
• Moving Towards Value Arbitrage
• GBS Leadership in a Digital-First Era
• The Rise of Generative AI in Shared Services
• Championing DEI and Talent Development

Don't miss your chance to shape the future of India's global delivery success story.

BE PART OF THE 2025 SSON ASIA SERIES! Download to find out who you'll get to meet at Shared Services events across Asia!

Join us at the Shared Services & GCC Week India 2025 from 22 – 25 April 2025 as we gather the country’s top GCC leaders and technology experts to discuss how to drive industry growth and enable India on its path as a key delivery hub to support global operations. Key Themes: Driving India’s GCC Evolution Dual Engine of Driving Growth: Innovation & Scale Unleashing Gen AI’s Potential in GCCs Indian GCCs as a part of Global Leadership Sustainability Catalysts: Driving the ESG Agenda What's new for 2025 Hear from our Brand New Speakers from the World’s Leading Brands Tech Demo of Technology Live in Action Brand New Plenary Sessions on Function-Led Case Studies Explore New Key Themes: Sustainability, ESG Agenda, Emergence of COE, and more Download the full agenda, and see you there.

India's Shared Services and GCCs are evolving fast — is your organization ready to lead the next transformation wave?

Join over 300 senior leaders as we gather in Bengaluru for SSOW India 2026, the country's premier platform to define the future of Global Capability Centres (GCCs) and Global Business Services (GBS).

By downloading the agenda, you'll discover:

• How India's GCC landscape is evolving beyond cost arbitrage to drive value creation, innovation, and customer excellence
• Actionable strategies for implementing AI-powered enterprises, enhancing employee experience, and strengthening DEI within centers
• Practical case studies on building Centres of Excellence, navigating digital transformation, and integrating Generative AI
• Details of exclusive site visits to leading GBS hubs in Bengaluru
• Interactive formats including panels, roundtables, and site tours designed to maximize peer-to-peer learning and networking

Key Themes for 2026:

• Building an AI-Powered Enterprise
• Moving Towards Value Arbitrage
• GBS Leadership in a Digital-First Era
• The Rise of Generative AI in Shared Services
• Championing DEI and Talent Development

Don't miss your chance to shape the future of India's global delivery success story.

State of Industry Report: Shared Services & GCC India 2026

The State of Industry Report is the definitive resource for senior GBS and Shared Services leaders navigating India’s rapidly maturing global delivery landscape. Packed with exclusive data from SSON Research & Analytics, this report reveals how India’s GBS ecosystem is scaling beyond transactional services to become a strategic engine for global enterprises.

Discover insights on:

• Enterprise scale & maturity — with most centers supporting multi-country, multi-function portfolios
• Governance & operating models — 85% reporting directly to the C-Suite, elevating GBS as a strategic enabler
• Automation & AI adoption — India’s shift toward intelligent, agentic automation and enterprise-wide digitalisation
• Talent & workforce transformation — hybrid models, Gen Z motivators, and the rise of AI-focused leadership roles
• Future outlook — expansion into decision support, customer-facing roles, and advanced analytics capabilities

📥 Download the State of Industry Report to access benchmarks, sector breakdowns, and technology investment priorities shaping India’s GBS future.