State of Industry Report: Shared Services & GCC India 2026

The State of Industry Report is the definitive resource for senior GBS and Shared Services leaders navigating India’s rapidly maturing global delivery landscape. Packed with exclusive data from SSON Research & Analytics, this report reveals how India’s GBS ecosystem is scaling beyond transactional services to become a strategic engine for global enterprises.

Discover insights on:

• Enterprise scale & maturity — with most centers supporting multi-country, multi-function portfolios
• Governance & operating models — 85% reporting directly to the C-Suite, elevating GBS as a strategic enabler
• Automation & AI adoption — India’s shift toward intelligent, agentic automation and enterprise-wide digitalisation
• Talent & workforce transformation — hybrid models, Gen Z motivators, and the rise of AI-focused leadership roles
• Future outlook — expansion into decision support, customer-facing roles, and advanced analytics capabilities

📥 Download the State of Industry Report to access benchmarks, sector breakdowns, and technology investment priorities shaping India’s GBS future.