India's Shared Services and GCCs are evolving fast — is your organization ready to lead the next transformation wave?

Join over 300 senior leaders as we gather in Bengaluru for SSOW India 2026, the country's premier platform to define the future of Global Capability Centres (GCCs) and Global Business Services (GBS).

By downloading the agenda, you'll discover:

• How India's GCC landscape is evolving beyond cost arbitrage to drive value creation, innovation, and customer excellence
• Actionable strategies for implementing AI-powered enterprises, enhancing employee experience, and strengthening DEI within centers
• Practical case studies on building Centres of Excellence, navigating digital transformation, and integrating Generative AI
• Details of exclusive site visits to leading GBS hubs in Bengaluru
• Interactive formats including panels, roundtables, and site tours designed to maximize peer-to-peer learning and networking

Key Themes for 2026:

• Building an AI-Powered Enterprise
• Moving Towards Value Arbitrage
• GBS Leadership in a Digital-First Era
• The Rise of Generative AI in Shared Services
• Championing DEI and Talent Development

Don't miss your chance to shape the future of India's global delivery success story.

Download the 2026 Sponsorship Guide to see the available opportunities for you to tap into India.

Industry Leadership: SSOW India is India's Number 1 platform for Business Services Leaders to network and collaborate.

Target Audience: 86% of the audience are end-users, ensuring direct access to decision-makers.

Exclusive Insights: Gain valuable insights into audience investment priorities and challenges.

Integrated Marketing Opportunities: Optimize marketing efforts through tailored campaigns addressing various business needs.

Thought Leadership: Showcase expertise through panel discussions and presentations, positioning sponsors as industry leaders.

Diverse Sponsorship Packages: Choose from a variety of sponsorship options to meet specific business objectives, including brand awareness and lead generation.

State of Industry Report: Shared Services & GCC India 2026

The State of Industry Report is the definitive resource for senior GBS and Shared Services leaders navigating India’s rapidly maturing global delivery landscape. Packed with exclusive data from SSON Research & Analytics, this report reveals how India’s GBS ecosystem is scaling beyond transactional services to become a strategic engine for global enterprises.

Discover insights on:

• Enterprise scale & maturity — with most centers supporting multi-country, multi-function portfolios
• Governance & operating models — 85% reporting directly to the C-Suite, elevating GBS as a strategic enabler
• Automation & AI adoption — India’s shift toward intelligent, agentic automation and enterprise-wide digitalisation
• Talent & workforce transformation — hybrid models, Gen Z motivators, and the rise of AI-focused leadership roles
• Future outlook — expansion into decision support, customer-facing roles, and advanced analytics capabilities

📥 Download the State of Industry Report to access benchmarks, sector breakdowns, and technology investment priorities shaping India’s GBS future. 

India's Shared Services and GCCs are evolving fast — is your organization ready to lead the next transformation wave?

Join over 300 senior leaders as we gather in Bengaluru for SSOW India 2026, the country's premier platform to define the future of Global Capability Centres (GCCs) and Global Business Services (GBS).

By downloading the agenda, you'll discover:

• How India's GCC landscape is evolving beyond cost arbitrage to drive value creation, innovation, and customer excellence
• Actionable strategies for implementing AI-powered enterprises, enhancing employee experience, and strengthening DEI within centers
• Practical case studies on building Centres of Excellence, navigating digital transformation, and integrating Generative AI
• Details of exclusive site visits to leading GBS hubs in Bengaluru
• Interactive formats including panels, roundtables, and site tours designed to maximize peer-to-peer learning and networking

Key Themes for 2026:

• Building an AI-Powered Enterprise
• Moving Towards Value Arbitrage
• GBS Leadership in a Digital-First Era
• The Rise of Generative AI in Shared Services
• Championing DEI and Talent Development

Don't miss your chance to shape the future of India's global delivery success story.

Where India’s GBS Leaders Drive Enterprise Value.

Shared Services and GCC Week India 2026 is where global GBS heads, shared services leaders, and transformation executives come together to tackle operational excellence, AI-enabled automation, talent strategies, and enterprise growth. Taking place on 21–24 April 2026 at Taj India, Bangalore, India, this is where strategy meets execution, and where India’s GBS decision-makers shape what’s next.

Fill in the form below to receive the list of companies attending Shared Services and GCC Week India 2026.

Discover What Made SSOW India 2025 the Premier Gathering for GCC and Shared Services Leaders

Explore the momentum behind India’s third wave of Global Capability Centres (GCCs).

SSOW India 2025 brought together 180+ top leaders from across the country and region to explore how India is fast becoming the global nerve centre for business services, transformation, and innovation. This post-event report captures the scale, insights, and connections that defined the week—and why you should be part of it next year.

What You’ll Learn from the Report:

• Full Event Stats: 180 attendees, 60+ speakers, 800 1-to-1 meetings, and 4 action-packed days.
• Who Attended: Leaders from companies like Adani, Google, HSBC, Infosys, Novo Nordisk, Siemens, PepsiCo, Mastercard, and many more.
• Top Themes:
  • Leveraging GenAI for business transformation
  • Moving from cost savings to value creation
  • Building Centres of Excellence (CoEs)
  • Enhancing talent strategy and employee experience

Download the Full Post Show Report: See who attended, what was discussed, and how you can get involved in 2026.

Artificial Intelligence (AI) is no longer a futuristic concept; it's a powerful tool that can transform your business. We've created an informative infographic highlighting 5 Ways GBS Leaders Can Introduce AI into their Operations. If you are a solution provider, connect with us on available sponsorship opportunities at the next SSOW India!

In today's dynamic business environment, organisations are shifting from cost-saving measures to value creation. This transformation is driven by leveraging the entire technology ecosystem, investing in talent, optimising processes, and advancing analytics maturity. We've gathered responses from GCC and GBS leaders in India to create this visual analytic workbook to provide insights and data on their technological priorities for 2025 and beyond. These topics will be further explored during the Shared Services & GCC Week India event on 22-25 April in Bangalore, India.

Download to view full insights.

Find out who will be attending SS&GCC Week India 2025! Download the full attendee list to see the industry and job profile breakdown.

India’s ability to spearhead digital transformation mandates, its hub of next generation talent and the combination of innovation and scale place India at the heart of global sourcing strategies, which is why global organisations continue to build delivery hubs in the country. To be the destination of choice, India’s SSO, GCC and GBS leaders must seize the opportunity to redefine themselves as global innovation hubs and engines of digital transformation. The team at SSON brings together India’s leaders to share their vision on how they wish to do so, be it through technology, people or process.

Download the 2025 Shared Services series Sponsorship Prospectus to see the available opportunities for you to tap into India.