Join India's Premium Gathering of GCC & GBS Leaders with SSON
Ajay Anand
SVP, Global Services, Strategy & Business Services Johnson & Johnson
Main Conference Day One – Wednesday, 22 April 2026
10:10 AM Global Leaders Panel: The New Age GBS – Do’s and Don’ts for Unlocking Value
As GBS expands into innovation functions, understanding where the industry truly stands has never been more crucial.
Showcasing live case studies from leading GCCs that are quantifying real enterprise impact
Moving from efficiency and cost metrics to business growth and margin contribution
Embedding analytics, storytelling, and business partnering to redefine how GBS proves its value to the enterprise
12:50 PM Transforming Global Business Services: The J&J Journey with AI & Generative AI
Ajay will share perspectives and approaches on leveraging Generative and Agentic AI within J&J Global Services to drive value, enhance GS talent effectiveness, and improve the overall employee experience at J&J. The session will also highlight the critical importance of change management, employee experience, process reimagination, content and data quality, talent strategies, and ensuring security and compliance throughout this transformative journey.
Check out the incredible speaker line-up to see who will be joining Ajay.
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