Ajay Kumar Wadhwa

Chief Executive Officer Tata Motors Global Services

Main Conference Day One – Wednesday, 21 April 2027

11:50 AM Case Study | Utilising Process Excellence to Transition from Shared Services to Strategic Partner

Drawing on Tata Motors Global Services' transformation journey, this case study examines how the business redesigned finance processes, introduced AI-powered automation and delivered measurable improvements in efficiency and vendor experience.

Transforming accounts payable through an AI-powered vendor portal, introducing real-time invoice tracking, automated validation and 24/7 process monitoring
Automating 75% of service entry sheet creation and reducing average handling time by 75%, from four days to one
Improving vendor experience through greater process visibility, achieving 94.8% on-time processing and an 80% reduction in vendor queries
Expanding process excellence across enterprise operations, including digital goods receipt processes delivering 70% productivity gains

Check out the incredible speaker line-up to see who will be joining Ajay Kumar.

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Ajay Kumar Wadhwa

Main Conference Day One – Wednesday, 21 April 2027

11:50 AM Case Study | Utilising Process Excellence to Transition from Shared Services to Strategic Partner

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