Anish Mukker

CEO Teleperformance India

Anish is currently the Chief Executive Officer for Teleperformance India and a seasoned professional with 25+ years of rich experience. He brings deep expertise in large scale, multi country operations in complex and knowledge intensive processes. He has built successful growth businesses, delivered operational excellence, and raised the bar when it comes to customer experience across clients from North America, Australia, Asia, and Europe. At Teleperformance India, Anish will be responsible for driving high-growth revenue strategies, further increase the company’s nationwide footprint to serve clients and their end customers and deepen our digitally integrated business services and transformation solutions.

Anish has extensive experience at leadership positions across several multinational corporations. His experience spans across leading roles in large scale Operations, Sales & M&A in the Financial Services space, P&L Management, Client Relationship Management, Business Development, and Transitions for Financial Services & Project Management.

Anish’s key previous roles include Customer Service Director India at Amazon for twelve marketplaces (NA UK AUS SG CA IN etc.) with pan-India operations and responsible for delivering enhanced CX; and Sales, Strategy and M&A for financial services in UK wherein he built the Australia BFS business while increasing the size of business 10 times in 6 years. Prior to this, Anish held a long tenure at Genpact where he started as Vice President of Solutions and Transitions for Financial Services, later becoming the Chief Operating Officer for Genpact India and then Sales Leader for Europe region. Focusing on European and Indian markets, Anish grew GENPACT’s financial and service sector, the largest operational sectors of the firm, by 25%.

As an ardent advocate for DEI (Diversity, Equality, and Inclusion initiatives) and a strong supporter of women in leadership, Anish has always envisioned diversity and inclusivity in the workplace. Previously, he had sponsored a joint program between Amazon and Harvard Business. Under his leadership, the group increased the diversity of staff by 2%. Anish’s dedication to promoting diversity was recognized by leading industry trade bodies such as NASSCOM and other international industry associations.

Conference Day Two – Thursday, 18 April 2024

9:40 AM Fireside Chat | Reimagining Shared Services for the Future

Let’s explore how leveraging data, AI, and innovative workforce models can empower shared services to achieve agility, efficiency, and long-term cost savings. 

  • How can we leverage AI to automate tasks, improve decision making, and enhance service delivery within shared services? 
  • Discussing how AI can best augment and complement the human workforce  
  • Effectively measuring the performance of shared services and benchmark against industry standards 
  • Achieving cost savings and greater operational efficiency

Check out the incredible speaker line-up to see who will be joining Anish.

Download The Latest Agenda