Dwaipayan Chakraborty

Head of IT Shared Services India jas

Main Conference Day One – Wednesday, 21 April 2027

12:50 PM Case Study | Building a GBS That Owns Business Outcomes and Drives Revenue Growth

Drawing on JAS Worldwide's transformation journey, this case study explores how the company built its India GBS from an initial technology function into a multi-functional organisation, establishing a global Spot-Quoting Centre of Excellence to take ownership of commercial processes and accelerate revenue-generating activities.

Expanding the India GBS from its original technology mandate to encompass Finance, HR, Sales and Marketing functions
Establishing a global Spot-Quoting Centre of Excellence with direct ownership of commercial processes, rather than simply providing back-office support
Redesigning quoting and booking workflows to reduce quote turnaround from days to under 10 minutes and booking timelines from weeks to under two days
Integrating business process ownership with in-house technology and automation capabilities to accelerate adoption and support global scalability

Check out the incredible speaker line-up to see who will be joining Dwaipayan.

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Dwaipayan Chakraborty

Main Conference Day One – Wednesday, 21 April 2027

12:50 PM Case Study | Building a GBS That Owns Business Outcomes and Drives Revenue Growth

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