“The last two decades have been all about change, whether it was because of RPA, ChatGPT, or AI. As a GBS, we are poised to be the frontrunner in adopting this. Through Generative AI, how do we increase our customer experience? How do we bring the best of it without taking away human intelligence? The best customer service comes together with right level of technology, human connect and feelings.”

·      Experimenting with ChatGPT with our leave and HR policies to drive personalised customer interactions

·      Exploring Gen AI’s role in transforming customer service delivery & optimising response times

Addressing concerns around data privacy and ethical considerations