Join India's Premium Gathering of GCC & GBS Leaders with SSON

21 - 24 April 2026 | Taj India, Bangalore, India
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Samyak Mittal

Samyak Mittal

Global Head - Workforce Management and Business Services standard chartered

Samyak carries an extensive experience in Financial Services sector, with over a decade experience of working with consulting firms (Deloitte and Everest Group) advising multiple Fortune 100 banks. In his current role, he manages bank's distributed workforce across GBS hubs and 30+ markets, through advanced technology and frameworks to support business growth, sustainably. He has setup multiple capabilities to support the business, including Cost Control and Management to manage first line business cost for Financial Markets and Treasury, an in-house marketing hub, Design Studio, to elevate our brand presence for our shareholders & clients, and investment (portfolio) analytics to support the banks investment fund.

Main Conference Day One – Wednesday, 22 April 2026

9:40 AM Fireside Chat | Benchmarking That Actually Changes Behavior: Turning Productivity Data into a Continuous Improvement Flywheel

Benchmarking is common. A continuous improvement culture is rare. SCB and ProHance will share how it moved from periodic benchmarking to an always-on performance flywheel, comparing productivity across teams, branches, and geographies, identifying standard vs actual effort gaps, and translating insights into targeted improvements. This session focuses on what leaders struggle with most: turning data into decisions, and decisions into sustained adoption, without creating “measurement fatigue.”

Check out the incredible speaker line-up to see who will be joining Samyak.

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