·      Understanding the capabilities and limitations of generative AI in shared services

·      Exploring AI’s potential in data integrity, knowledge management and enhanced efficiency

·      Leveraging digital twins for process optimisation

·      How can GCC’s focus on business value generation through Generative AI?

·      Building a Culture of Analytics: Looking at data governance, skill development, organisational alignment

·      Discussing use cases such as predictive analytics and process mining to streamline workflows, and enhance efficiency

·      Sharing best practices and challenges   

Hear from our SSON India Advisory Board members debating the hottest issues that keep them awake at night, and how you can incorporate their lessons learnt into your own centre.   

·      Examining the new GCC/GBS Priorities in the context of global turmoil 

·      How are we making decisions around our next GCC & GBS locations? 

What are the key areas that centres need to focus on in this period of disruption? 

Let’s connect the dots between engaged employees and good business results. Why is it important to have an engaged workforce and how can we create it?

•        Initiatives to create a positive work environment that promotes employee well-being, satisfaction, and productivity

•        Addressing the role of leadership, organisational culture, and communication in shaping employee experience and fostering a sense of belonging and purpose

•        How will Generative AI influence our future workplace and workforce?