Saurabh Sharma

Saurabh Sharma

Chief Operating Officer ProHance

Saurabh heads Growth and Demand Generation at ProHance. Prior to joining ProHance, Saurabh held senior leadership positions at industry-leading companies, including GE, UBS, Cognizant, Dell, and Firstsource. His track record reflects his deep understanding of ProHance’s target customers and their needs, enabling strategic positioning of the company’s offerings and valuable contributions to future product development.

With over 24 years of experience in the outsourcing industry, Saurabh is acknowledged among his peers for his commitment to leveraging technology for transformative change and enhancing the customer experience. His professional journey includes senior roles in India, the United States, and Singapore. With a background in Electronics & Communications Engineering, Saurabh holds an MBA in Management Systems from IIT Delhi, along with certifications, including the Six Sigma Green Belt, Trained Black Belt, Certified Internal Auditor, and Project Management Professional (PMP).

Main Conference Day One – Wednesday, 22 April 2026

9:40 AM Fireside Chat | Benchmarking That Actually Changes Behavior: Turning Productivity Data into a Continuous Improvement Flywheel

Benchmarking is common. A continuous improvement culture is rare. SCB and ProHance will share how it moved from periodic benchmarking to an always-on performance flywheel, comparing productivity across teams, branches, and geographies, identifying standard vs actual effort gaps, and translating insights into targeted improvements. This session focuses on what leaders struggle with most: turning data into decisions, and decisions into sustained adoption, without creating “measurement fatigue.”

Check out the incredible speaker line-up to see who will be joining Saurabh.

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