Saurabh Sharma

Senior Vice President, Growth and Demand Generation ProHance

Saurabh heads Growth and Demand Generation at ProHance. Prior to joining ProHance, Saurabh held senior leadership positions at industry-leading companies, including GE, UBS, Cognizant, Dell, and Firstsource. His track record reflects his deep understanding of ProHance’s target customers and their needs, enabling strategic positioning of the company’s offerings and valuable contributions to future product development.

With over 24 years of experience in the outsourcing industry, Saurabh is acknowledged among his peers for his commitment to leveraging technology for transformative change and enhancing the customer experience. His professional journey includes senior roles in India, the United States, and Singapore. With a background in Electronics & Communications Engineering, Saurabh holds an MBA in Management Systems from IIT Delhi, along with certifications, including the Six Sigma Green Belt, Trained Black Belt, Certified Internal Auditor, and Project Management Professional (PMP).

Conference Day One - Wednesday, 17 April 2024

9:45 AM Maximizing ROI from AI Investments in 2024 – Creating a Baseline View for Productivity and Efficiency

The increasing investments in AI present significant opportunities for organizations to drive efficiency, enhance CX, and generate revenues. However, demonstrating a return on investment (ROI) from AI initiatives remains a challenge, primarily due to the lack of baseline metrics on efficiency and productivity. 

Check out the incredible speaker line-up to see who will be joining Saurabh.

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