Service Management covers all aspects of defining, building and running Services for the business. These topics are critical for running an effective, efficient service organization. This course uses the brand-building framework of Who we serve, What we do, and How we meet the business needs and teaches how to focus on value delivery. 

The Professional GBS® curriculum encapsulates the key learnings from GBS pioneers across five training modules: Foundations, Service Management, Operations Management, Transformation, and Leadership. 

Onsite at Shared Services & GCC Week India, attendees have the opportunity to earn a module certification in GBS Service Management, and they may continue their certification online to obtain their Professional GBS® Master. This offering provides the most comprehensive training on the critical skills and latest methodologies to excel in GBS roles!

Registration is available online here: https://www.ssonetwork.com/events-gbscertification-india/srspricing

For more information, please contact naomi.secor@ssonetwork.com