Join India's Premium Gathering of GCC & GBS Leaders with SSON

21 - 24 April 2026 | Bangalore, India

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Vineet Dwivedi

Vice President - Global Head, Alcon Global Services Alcon

Vineet Dwivedi is a global leader in business transformation, currently serving as the VP, Global Head of Alcon Global Services. Overseeing 2,500 professionals across four centers in Bangalore, Kuala Lumpur, Warsaw, and Mexico City, he drives AGS’s mission to support over 40 countries across 10+ functions. With 25 years in manufacturing and shared services, Vineet is skilled in establishing global in-house centers and advancing digital and agile methodologies. A Lean Six Sigma Master Black Belt and advisory board member of SSON for Asia & LATAM and ET Edge, he has earned multiple accolades for leadership and industry contributions, positioning him as a respected speaker and innovator.

Main Conference Day Two – Thursday, 23 April 2026

4:00 PM CX Hub: Delivering Global Experience Excellence from India

Discover how GCCs can deliver world-class customer experiences with efficiency and empathy.

Post-Conference Site Visit - Friday, 24 April 2026

9:00 AM Interactive Knowledge Site Visit #1: ALCON GBS

Alcon - Great Place to Work

Join us for an exclusive behind-the-scenes visit to Alcon’s GBS — a shining example of how they are redefining the future of global operations in healthcare — moving beyond traditional support functions to become an innovation-led, data-driven partner powering business excellence.

Check out the incredible speaker line-up to see who will be joining Vineet.

Download The Latest Agenda