The business environment today is tough, challenging, and moving at exponential pace. But it's also full of opportunities, as technology continues to drive organizational changes.

Before we examine how IA is evolving within Malaysian Shared Services operations, it’s important to clarify what this means.

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Malaysia is pouring efforts and investment into promoting digitalisation and digital proficiency within the economy.

Read this report to gain perspectives on :

• What do we actually mean for digital processes?
• How can process mining help digital transformations set goals and prioritise targets, while also providing a means for continual improvement?
• Implementation of process discovery tool
• What are the biggest obstacles to achieving digital processes?

Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry. 

Rather than spelling disaster for Shared Services, RPA advocates a real opportunity. More and more Proof of Concepts, or Pilots, are being tested. But what happens once you receive the green light to “scale up”?

In this article we provide you with 5 tips on how to scale robotics successfully. Download now to discover how you can make sure your robotics program is a success from the start.

Shared services industry leaders in Malaysia explained that salary alone won't do it. In this report, we discussed: 

• Luring talent with stimulating opportunities 
• Relationships, leadership and succession planning 
• Maintaining the 'buzz'
• Staying ahead of the curve
• Predicting and preempting attrition

Shared Services & Outsourcing Week Malaysia 2025 successfully concluded on 2 May 2025 - we welcomed over 140 leaders at this Malaysia's #1 Gathering of Shared Services & GBS Professionals. Over four days, we had our panel of esteemed speakers shared their expertise on change management, process optimization, and utilising new AI tools. Our delegates left feeling inspired and equipped with practical strategies to implement these advancements. We've specially put together a Post Show Report which includes key highlights of the 4-day event as well as testimonials from our attendees. Download the SSOW Malaysia 2025 Post Show Report to read all about it!

Ahead of the Shared Services and Outsourcing Week Malaysia 2025, we've surveyed and gathered the responses of Shared Services and Outsourcing leaders in Malaysia, specially creating this interactive Visual Analytics Workbook on the topic of 'Driving Innovation and Excellence in Malaysia’s Shared Services & GBS Landscape '.

Download now for full insights and benchmark your SSCs and GBSs with your industry peers.

This report shares regional insights from SSON Research & Analytics’ 2025 State of the Industry Survey, an extensive study conducted in Q4 2024 of 350+ shared services and outsourcing executives globally. It highlights the key trends, challenges, and opportunities shaping business services across Malaysia today and presents a comprehensive view of how shared services organisations (SSOs) and global business services (GBS) are evolving to meet the demands of a volatile and increasingly digital business landscape. These findings provide a foundation for repositioning shared services with a focus on resilience and innovation in the face of widespread disruption. Whether you are a leader seeking strategies to enhance operational efficiency, expand your talent pool, or leverage emerging technologies like generative AI, this report offers actionable insights to support your success in the year ahead.

Download now for full insights.

Shared Services & Outsourcing Week Malaysia 2024 successfully concluded on 13 June 2024 - we welcomed over 120 leaders at this Malaysia's #1 Gathering of Shared Services & GBS Professionals. Over four days, we had our panel of esteemed speakers shared their expertise on change management, process optimization, and utilising new AI tools. Our delegates left feeling inspired and equipped with practical strategies to implement these advancements. We've specially put together a Post Show Report which includes key highlights of the 4-day event as well as testimonials from our attendees. Download the SSOW Malaysia 2024 Post Show Report to read all about it!

Download the full attendee list at SSOW Malaysia 2025 to find out the decision makers and influencers you'll get to meet at the event!

Shared Services & Outsourcing Week Malaysia 2025 successfully concluded on 23rd May 2025 - we welcomed over 140 leaders at this Malaysia's #1 Gathering of Shared Services & GBS Professionals. Over four days, we had our panel of esteemed speakers shared their expertise on change management, process optimization, and utilising new AI tools. Our delegates left feeling inspired and equipped with practical strategies to implement these advancements. We've specially put together a Post Show Report which includes key highlights of the 4-day event as well as testimonials from our attendees. Download the SSOW Malaysia 2025 Post Show Report to read all about it!

The world of Shared Services, Business Services and Outsourcing is constantly evolving. As a result, SSOs in Malaysia are looking at ways to differentiate themselves while value-adding to the Shared Services eco-system in the region. Tapping on our global network and our very own advisory board members, the team at SSON continues to put forth stimulating topics of discussion, focusing on the hottest issues and most pressing challenges in the industry. Download the 2025 Shared Services Malaysia Sponsorship Guide to see the available opportunities for you to tap into Asia.