Malaysia is pouring efforts and investment into promoting digitalisation and digital proficiency within the economy.

Read this report to gain perspectives on :

• What do we actually mean for digital processes?
• How can process mining help digital transformations set goals and prioritise targets, while also providing a means for continual improvement?
• Implementation of process discovery tool
• What are the biggest obstacles to achieving digital processes?

Rather than spelling disaster for Shared Services, RPA advocates a real opportunity. More and more Proof of Concepts, or Pilots, are being tested. But what happens once you receive the green light to “scale up”?

In this article we provide you with 5 tips on how to scale robotics successfully. Download now to discover how you can make sure your robotics program is a success from the start.

Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry. 

The true game changer for shared services today promises to be “data”.

Many organisations today are waking up to the opportunities presented by more effective data mining, data management, and data analytics. Data scientist roles are also growing within SSOs, combining functional expertise with technology training to offer second-to-none insights.

In this article we share with you how data analytics can drive a better talent retention strategy. How data-based decisions can really improve an organisation in regard to policy making and driving different conversations. 

Shared services industry leaders in Malaysia explained that salary alone won't do it. In this report, we discussed: 

• Luring talent with stimulating opportunities 
• Relationships, leadership and succession planning 
• Maintaining the 'buzz'
• Staying ahead of the curve
• Predicting and preempting attrition

The business environment today is tough, challenging, and moving at exponential pace. But it's also full of opportunities, as technology continues to drive organizational changes.

Before we examine how IA is evolving within Malaysian Shared Services operations, it’s important to clarify what this means.

Download this exclusive report to find out more!

What started as an improvement in user experience for external customers has increasingly been reflected inward to improve business process performance, efficiency, and overall service delivery experience to internal customers and employees themselves. This Overview of Malaysia's SSO's Digital Agenda encompasses Malaysia's SSC's efforts to scale up operation through digitisation.

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