Malaysia’s #1 Shared Services & GBS Event

May 5 - 8, 2026 | DoubleTree by Hilton, Kuala Lumpur

Be a sponsor

Download Event Brochure

Main Conference Day 1

Pre Conference Day Main Conference Day 1 Main Conference Day 2 Post Conference Day

+ Show All Session Details

Dr. Patricia Francis, C.A. (M), FCCA (UK) - Head of Global Financial Markets Operations Strategy and Learning & Development, Standard Chartered

Head of Global Financial Markets Operations Strategy and Learning & Development
Standard Chartered

Puneet Gupta - Managing Director Business Service Centre, Air Liquide Group

Managing Director Business Service Centre
Air Liquide Group

Head of Centre of Finance Services
Pall Corporation

Head of Global Business Services (GBS) APMEA & Europe
Kerry Group

Head
UOB Centre of Excellence and Innovation Hub 2

Jamilah Haron - Associate Director of Global Financial Services, AstraZeneca

Associate Director of Global Financial Services
AstraZeneca

Raghavendra Reddy - Co-Founder and Chief Operating Officer, BlueCopa

Co-Founder and Chief Operating Officer
BlueCopa

Meera Bhai Kalimuthu - VP, Global HR & Shared Services, Eartha Energy

VP, Global HR & Shared Services
Eartha Energy

Jeen Eu Khor - Director, Shared Financial Services APAC, PPG

Director, Shared Financial Services APAC
PPG

Malaysia’s #1 Shared Services & GBS Event

Main Conference Day 1

Malaysia’s #1 Shared Services & GBS Event

Main Conference Day 1

8:15 am - 8:50 am Registration Opens

8:50 am - 8:55 am Welcome Address by SSON Network

8:55 am - 9:00 am Opening Remarks by Chairperson

Dr. Patricia Francis, C.A. (M), FCCA (UK)

9:00 am - 9:30 am Opening Keynote Panel Discussion: Building the Next-Gen GBS: Expanding Scope, Driving Efficiency, and Shaping a Global Vision

Puneet Gupta

9:30 am - 10:00 am Industry Thought Leadership

10:00 am - 10:40 am Panel Discussion: The Leadership Evolution: Empowering GBS Teams to Think Like Entrepreneurs

Shee Na Wee

Nyon Kam Yew

Philip Tan

10:40 am - 11:00 am Speed Networking Session

11:00 am - 11:30 am Afternoon Tea & Networking Break

11:30 am - 12:00 pm Culture as a Competitive Advantage: Driving Innovation Through People and Purpose

12:00 pm - 12:30 pm Industry Thought Leadership

12:30 pm - 1:00 pm Driving Efficiency and Future Readiness: How Shared Services Leaders Are Transforming OTC, Talent, and AI Integration

1:00 pm - 2:00 pm Networking Lunch Break

2:00 pm - 3:40 pm Group A: Redefining Finance Roles: Building the Next-Gen Digital Finance Workforce

Jamilah Haron

2:00 pm - 3:40 pm Group B: The Future of Automated, AI powered Finance Functions

Raghavendra Reddy

2:00 pm - 3:40 pm Group C: Workforce 2.0: Strategies for Reskilling, Retention, and Engagement

Meera Bhai Kalimuthu

2:00 pm - 3:40 pm Group D: From Right and On Time to Transformative: Payroll’s New Role in HRSS

2:00 pm - 3:40 pm Group E: Breaking Silos: Integrating End-to-End Processes Across Functions and Regions

2:00 pm - 3:40 pm Group F: Beyond Automation: Embedding Continuous Improvement into Everyday Operations

Jeen Eu Khor

2:00 pm - 3:40 pm Group G: Driving Real-Time Decision Making Through Data, Analytics, and Predictive Insights

2:00 pm - 3:40 pm Group H: AI Employees at the Core of Digital Transformation: Moving from Bots to Enterprise Workforces

3:40 pm - 4:10 pm Afternoon Tea & Networking Break

4:10 pm - 4:40 pm Embedding Agile and Design Thinking in Shared Services

4:40 pm - 5:10 pm Accelerating Shared Services Transformation: From Process Digitalisation to AI Ready Talent

5:10 pm - 5:40 pm SSON Analystics Insights

3:20 pm - 3:25 pm Chairperson’s Closing Remarks and End of Pre-Conference Day

In Partnership With:

QUESTIONS?