What does it Take to Create a Cohesive Customer Experience Mindset Across the Shared Services?
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
BAT GBS has been on forefront of unlocking value through data & insights and proactive business partnering.
During this part of SSOW Malaysia, attendees will be sorted into groups of 12- 15 to take part in Interactive Discussions around the topics below. Delegates will get the opportunity to select two topics and will rotate between their choices every 50 minutes. Discussion groups are kept small to ensure all delegates get the opportunity to ask their most pressing questions, ensuring a perfectly tailored experience.
Hear from SSON Impact Awards’ winner of the Best Customer Centricity from the years 2023-2024! Petronas shares with us on why they won, lessons learnt and how they are moulding their teams to be future ready.