Malaysia’s #1 Shared Services & GBS Event
May 5 - 8, 2026
| Grand Millennium, Kuala Lumpur
Main Conference Day 1
8:15 am - 8:50 am
Registration Opens
8:50 am - 8:55 am
Welcome Address by SSON Network
8:55 am - 9:00 am
Opening Remarks by Chairperson
Dr. Patricia Francis, C.A. (M), FCCA (UK) -
Head of Global Financial Markets Operations Strategy and Learning & Development,
Standard Chartered
Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & DevelopmentStandard Chartered
9:00 am - 9:30 am
Opening Keynote Panel Discussion: Building the Next-Gen GBS: Expanding Scope, Driving Efficiency, and Shaping a Global Vision
9:30 am - 10:00 am
Industry Thought Leadership
10:00 am - 10:40 am
Panel Discussion: The Leadership Evolution: Empowering GBS Teams to Think Like Entrepreneurs
Shee Na Wee -
Head of Centre of Finance Services,
Pall Corporation
Nyon Kam Yew - Head of Global Business Services (GBS) APMEA & Europe, Kerry Group
Philip Tan - Head, UOB Centre of Excellence and Innovation Hub 2
