Main Conference Day 1

8:15 am - 8:50 am Registration Opens

8:50 am - 8:55 am Welcome Address by SSON Network

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Dr. Patricia Francis, C.A. (M), FCCA (UK)

Head of Global Financial Markets Operations Strategy and Learning & Development
Standard Chartered

9:00 am - 9:30 am Opening Keynote Panel Discussion: Building the Next-Gen GBS: Expanding Scope, Driving Efficiency, and Shaping a Global Vision

9:30 am - 10:00 am Industry Thought Leadership

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Shee Na Wee

Head of Centre of Finance Services
Pall Corporation

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Nyon Kam Yew

Head of Global Business Services (GBS) APMEA & Europe
Kerry Group

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Philip Tan

Head
UOB Centre of Excellence and Innovation Hub 2

10:40 am - 11:00 am Speed Networking Session

11:00 am - 11:30 am Afternoon Tea & Networking Break

11:30 am - 12:00 pm Culture as a Competitive Advantage: Driving Innovation Through People and Purpose

12:00 pm - 12:30 pm Industry Thought Leadership

12:30 pm - 1:00 pm Driving Efficiency and Future Readiness: How Shared Services Leaders Are Transforming OTC, Talent, and AI Integration

1:00 pm - 2:00 pm Networking Lunch Break

2:00 pm - 3:40 pm Interactive Discussion Groups

3:40 pm - 4:10 pm Afternoon Tea & Networking Break

4:10 pm - 4:40 pm Embedding Agile and Design Thinking in Shared Services

4:40 pm - 5:10 pm Accelerating Shared Services Transformation: From Process Digitalisation to AI Ready Talent

5:10 pm - 5:40 pm SSON Analystics Insights

3:20 pm - 3:25 pm Chairperson’s Closing Remarks and End of Pre-Conference Day