Main Conference Day 2 - Thursday, 22 May 2025

8:15 am - 8:50 am Registration Opens

8:50 am - 9:00 am Welcome Address & Opening Greetings by SSON

8:55 am - 9:00 am Opening Remarks by Chairperson

Malaysia’s New GBS Locations

9:00 am - 9:30 am Launching Malaysia’s First GBS Centre in the East Coast in Terengganu

Jazlan Azizy Jusoh - CEO, VADS Business Process Sdn Bhd - A Subsidiary of Telekom Malaysia

Post pandemic, Telekom Malaysia’s subsidiary – VADS Business Process Sdn Bhd— saw a high impact on talent attrition, which is why Jazlan strategized to open a new centre in the East coast of Malaysia. The results of this experiment? Jazlan shares more on their journey so far.   

  • Launching of TM’s new GBS centre – first in the East Coast of Malaysia  
  • Breaking down stigmas of the talent availability in Terengganu 
  • Collaborating with the state government & agencies to utilise Terengganu’s multi-lingual talent pool
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Jazlan Azizy Jusoh

CEO
VADS Business Process Sdn Bhd - A Subsidiary of Telekom Malaysia

9:30 am - 10:00 am Industry Thought Leadership


Enabling Digital Transformation in your Centre

  • How are leaders partnering with key stakeholders to reinvent traditional business models to thrive in the digital era  
  • How can organisations foster a culture where data and insights drive agile and informed choices amidst rapid disruption? 
  • Creating a culture that embraces constant change as a growth opportunity
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Mohd Afdhal Mohd Nayan

Director of Transformation
Sunway Group

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Shahid Afzal

General Manager, Global Business Services – Malaysia Hub
British American Tobacco

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Ahamed Aslam

Director, Global Business Services - Asia Pacific
Kimberly Clark

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Ahmad Faiz

Head of Global Technology Unit APAC
BASF

10:40 am - 11:00 am Speed Networking Session

Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.

11:00 am - 11:30 am Morning Tea & Networking Break

Fostering Innovation and Collaboration

  • Exploring real use cases for AI implementation in the context of shared services 
  • Explore the dual perspectives on whether AI propels organisations into new realms of innovation or introduces unnecessary complexity and resource demands 
  • Debate to what extent AI adoption is essential for staying competitive in rapidly evolving GBS industry 
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ChinKuang Kim

Vice President of Finance, Center of Excellence & Global Business Services
Jabil

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Osman Ahmad Khan

Head of People Technology & Analytics
AirAsia

12:10 pm - 12:40 pm Establishing a Mini Innovation Hub within Dassault Systèmes

Lee Koon Lau - Asia Director, Finance Shared Services, Dassault Systèmes
  • Partnering with our global teams to centralise all APAC controlling functions  
  • Looking at opportunities within technology (including AI, RPA) for transformation  
  • Identifying 20+ innovation initiatives to drive insights and aid decision making  
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Lee Koon Lau

Asia Director, Finance Shared Services
Dassault Systèmes

Strengthening your Employee Value Proposition

12:40 pm - 1:10 pm The Art of Possibilities: Learnings from UOB Innovation Hub 2 on Talent Development and Capability Growth

Philip Tan - Head, UOB Centre of Excellence and Innovation Hub 2
  • Factors to consider when designing the right career development for employees 
  • Impact of programmes on capabilities growth in the organisation  
  • What’s next for UOB Innovation Hub 2? 


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Philip Tan

Head
UOB Centre of Excellence and Innovation Hub 2

1:40 pm - 2:50 pm Lunch & Networking Break


Interactive Discussion Groups (2 Rotations @ 50-minutes each)

PLANNING & LAUNCHING

2:10 pm - 3:50 pm Your First 100 Days: What are your KPIs for Building an SSO
Beth A. VILLANUEVA - Head of SSC Delivery Excellence, Essilor


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Beth A. VILLANUEVA

Head of SSC Delivery Excellence
Essilor

PLANNING & LAUNCHING

2:10 pm - 3:50 pm Leap Frogging the SSO Maturity Curve
Beth A. VILLANUEVA - Head of SSC Delivery Excellence, Essilor


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Beth A. VILLANUEVA

Head of SSC Delivery Excellence
Essilor

PLANNING & LAUNCHING

2:10 pm - 3:50 pm Synergising Automation and Continuous Improvement
Beth A. VILLANUEVA - Head of SSC Delivery Excellence, Essilor


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Beth A. VILLANUEVA

Head of SSC Delivery Excellence
Essilor

MID MATURITY

2:10 pm - 3:50 pm Mastering the Challenge to become a Global Standardized Hub
Kurt Bergmans - Global Head Enterprise Services, SWIFT


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Kurt Bergmans

Global Head Enterprise Services
SWIFT

MID MATURITY

2:10 pm - 3:50 pm Establishing Robust Data and Analytics Capabilities
Kurt Bergmans - Global Head Enterprise Services, SWIFT


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Kurt Bergmans

Global Head Enterprise Services
SWIFT

MID MATURITY

2:10 pm - 3:50 pm Digital Transformation: A Need for a Holistic Approach to People, Process, Tools and Data
Kurt Bergmans - Global Head Enterprise Services, SWIFT


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Kurt Bergmans

Global Head Enterprise Services
SWIFT

THE NEXT EVOLUTION CURVE

2:10 pm - 3:50 pm Building Capabilities Beyond Traditional Processes
Ahamed Aslam - Director, Global Business Services - Asia Pacific, Kimberly Clark


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Ahamed Aslam

Director, Global Business Services - Asia Pacific
Kimberly Clark

THE NEXT EVOLUTION CURVE

2:10 pm - 3:50 pm How can GBS Take on ESG (Environmental, Societal and Governance) and Sustainability?


THE NEXT EVOLUTION CURVE

2:10 pm - 3:50 pm Prioritising Tech Innovations Based on Business Impact Matrix


Strengthening your Employee Value Proposition

3:50 pm - 4:20 pm Afternoon Tea & Networking Break


4:20 pm - 4:50 pm Well-Being as a Core Value: Building EVP Around Mental and Physical Health

Beth A. VILLANUEVA - Head of SSC Delivery Excellence, Essilor
  • Integrating mental and physical well-being into employee value proposition  
  • Building a holistic well-being programme  
  • Measuring the impact of well-being initiatives 


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Beth A. VILLANUEVA

Head of SSC Delivery Excellence
Essilor

4:50 pm - 5:20 pm Getting Your Employee Value Proposition Right from the Get-Go - Insights from Setting Up New SSCs/GBSs for Multiple Organisations

Azlinda Ab Kasim - Shared Services Centre Director, PageGroup
  • Defining a compelling EVP that resonates with prospective employees, especially in new centres to attract and retain the right talent from the start 
  • Synchronising employee culture with business needs and parent organisation’s values 
  • Impact of a successful EVP on employee engagement, satisfaction & retention