Malaysia’s #1 Shared Services & GBS Event

May 5 - 8, 2026 | Grand Millennium, Kuala Lumpur
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Main Conference Day 2

Pre Conference Day Main Conference Day 1 Main Conference Day 2 Post Conference Day
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8:15 am - 9:00 am Registration Opens

9:00 am - 9:05 am Welcome Address by SSON Network

9:05 am - 9:10 am Opening Remarks by Chairperson

9:10 am - 9:40 am Fireside Chat: From Mandate to Mastery: Using AI to Elevate E-Invoicing Efficiency

10:10 am - 10:50 am Panel Discussion: E2E with GenAI: Can Machines Really Replace the Middle Layer?

10:50 am - 11:10 am Human Bingo

11:10 am - 11:40 am Morning Tea & Networking Break

11:40 am - 12:10 pm Balancing Talent, Cost, and AI: Redefining Operational Strategy for the Future of Shared Services

12:10 pm - 12:40 pm Industry Thought Leadership

12:40 pm - 1:10 pm AI for Empowered Workforces: Driving Operational Excellence and Strategic Value in GBS

1:10 pm - 2:10 pm Networking Lunch Break

2:10 pm - 3:30 pm Shared Services & GBS Function Hubs

3:30 pm - 4:00 pm Afternoon Tea & Networking Break

4:00 pm - 4:30 pm Bringing the People Element to Change Management in GBS Transformation

4:30 pm - 5:15 pm What Does It Mean to Be a Human-Centric GBS Leader?

5:50 pm - 5:55 pm Chairperson’s Closing Remarks and End of Pre-Conference Day

In Partnership With:

Shared Services

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