Pre-Conference Focus Day - Tuesday, 20 May 2025

Unlocking the Power of Change Management

10:00 am - 10:30 am Registration Opens

10:30 am - 10:35 am Welcome Address by SSON Network

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Matthew Sia

Head of APAC Finance Shared Services & Global OTC
Hitachi Vantara

  • Empowering employees as change agents  
  • Key do's and don'ts for effective change management and cultivating a strong culture within a GBS team and its partners 
  • Capability development of employees for a tech-driven future 
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Then Sik Kwang

Head of HR for Malaysia and Global HRBP
DHL IT Services

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Karan R Bhatia

Head of Global Business Services (GBS), Asia Hub
Opella

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Matthew Sia

Head of APAC Finance Shared Services & Global OTC
Hitachi Vantara

11:30 am - 12:30 pm Let’s Talk! Key Takeaways & Action Points

We will break into working groups to discuss and deep dive into each topic. There will be one rotation after 25 minutes. 

11:30 am - 12:00 pm Roundtable A: Empowering your Employees to Build a Positive Culture of Customer Experience

Matthew Sia - Head of APAC Finance Shared Services & Global OTC, Hitachi Vantara


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Matthew Sia

Head of APAC Finance Shared Services & Global OTC
Hitachi Vantara

12:00 pm - 12:30 pm Roundtable B: Addressing Employees' Mental Well-Being

Matthew Sia - Head of APAC Finance Shared Services & Global OTC, Hitachi Vantara


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Matthew Sia

Head of APAC Finance Shared Services & Global OTC
Hitachi Vantara

12:30 pm - 1:30 pm Lunch & Networking Break

1:30 pm - 2:20 pm Navigating Stakeholder Dynamics: Turning Challenges into Achievable Success

Mandeep Kaur - Group Director – HUB, Jebsen & Jessen Group Services Sdn Bhd
  • Identifying and prioritising stakeholders and understanding their roles and influences  
  • Strategies for effective communication to address stakeholder concerns and goals 
  • Using feedback loops to adapt and refine approaches for continuous improvement 
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Mandeep Kaur

Group Director – HUB
Jebsen & Jessen Group Services Sdn Bhd

2:20 pm - 4:10 pm Let’s Talk! Key Takeaways & Action Points

We will break into working groups to discuss and deep dive into each topic. There will be one rotation after 25 minutes. 

2:20 pm - 2:50 pm Roundtable A: Aligning Talent Onboarding and Upskilling with Organisational Change

Mandeep Kaur - Group Director – HUB, Jebsen & Jessen Group Services Sdn Bhd


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Mandeep Kaur

Group Director – HUB
Jebsen & Jessen Group Services Sdn Bhd

2:50 pm - 3:20 pm Roundtable B: Stakeholder Engagement

Mandeep Kaur - Group Director – HUB, Jebsen & Jessen Group Services Sdn Bhd


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Mandeep Kaur

Group Director – HUB
Jebsen & Jessen Group Services Sdn Bhd

3:20 pm - 3:30 pm Chairperson’s Closing Remarks and End of Pre-Conference Focus Day

Matthew Sia - Head of APAC Finance Shared Services & Global OTC, Hitachi Vantara
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Matthew Sia

Head of APAC Finance Shared Services & Global OTC
Hitachi Vantara