Malaysia’s #1 Shared Services & GBS Event

May 5 - 8, 2026 | Grand Millennium, Kuala Lumpur
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Pre Conference Day

Pre Conference Day Main Conference Day 1 Main Conference Day 2 Post Conference Day
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10:00 am - 10:30 am Registration Opens

10:30 am - 10:35 am Welcome Address by SSON Network

10:35 am - 10:40 am Opening Remarks by Chairperson

Dr. Patricia Francis, C.A. (M), FCCA (UK) - Head of Global Financial Markets Operations Strategy and Learning & Development, Standard Chartered
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Dr. Patricia Francis, C.A. (M), FCCA (UK)

Head of Global Financial Markets Operations Strategy and Learning & Development
Standard Chartered
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10:40 am - 11:20 am Panel Discussion: Reimagining HR Service Delivery: From Operational Support to Strategic Talent Partner

11:20 am - 12:00 pm Data-Driven HR: Leveraging People Analytics to Enable Strategic Decision-Making

12:00 pm - 12:40 pm Let’s Talk! Key Takeaways & Action Points  - Roundtable session

12:40 pm - 1:40 pm Networking Lunch Break

1:40 pm - 3:00 pm SSOW INNOVATE-A-THON: INNOVATE, CO-CREATE, IMPACT for your HR Teams: A hackathon-inspired event

3:00 pm - 3:20 pm Teams’ Solutions Showcase and INNOVATE-A-THON Winners Presentation

3:20 pm - 3:25 pm Chairperson’s Closing Remarks and End of Pre-Conference Day

In Partnership With:

Shared Services

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Contact us via email at enquiry@iqpc.com.sg.

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