Malaysia's #1 Gathering of Shared Services & GBS Professionals
June 10 - 13, 2024 | Park Royal Hotel, KL, Malaysia
Pre-Conference Focus Day - Monday, 10 June 2024
Measuring & Optimising your Centre’s Performance
10:00 am - 10:30 am
Morning Refreshments & Registration
10:30 am - 10:35 am
Welcome Address by SSON Network
10:35 am - 10:40 am
Opening Remarks by Chairperson
Dr. Patricia Francis, C.A. (M), FCCA (UK) -
Head of Global Financial Markets Operations Strategy and Learning & Development,
Standard Chartered
Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & DevelopmentStandard Chartered
10:40 am - 11:20 am
Data to Dollars: Maximizing Business Impact with Technology & Insights
Ahamed Aslam -
Director, Global Business Services - Asia Pacific,
Kimberly Clark Global Business Services
- Setting up the organization for value generation – beyond a transactional mindset
- Maximizing impact with technology, and monetizing data and insights
- The journey so far and the road ahead
Ahamed Aslam
Director, Global Business Services - Asia PacificKimberly Clark Global Business Services
11:20 am - 12:00 pm
Restructuring the Finance Function to Drive up Performance Efficiencies
Mandeep Kaur -
Group Director – HUB,
Jebsen & Jessen Group Services Sdn Bhd
Mandeep Kaur, the Group Director for Jebsen & Jessen Group Service’s Malaysia site, took an unconventional decision to re-design their finance function’s team structure in order to optimise the centre’s performance, after four years of launching their site.
- Continuously reinventing teams with unconventional ways to optimise the business
- Empowering bottom line employees to reduce top line costs
- Rolling out feedback mechanisms for employees, customer engagement and in-house tickets
12:00 pm - 1:00 pm
Lunch & Networking Break
1:00 pm - 1:40 pm
The Four Facets of Strategic Talent Management to Optimise Centre’s Performance
Dr. Patricia Francis, C.A. (M), FCCA (UK) -
Head of Global Financial Markets Operations Strategy and Learning & Development,
Standard Chartered
- Talent Acquisition and Development to help identify and fill missing key skills
- Talent Fungibility
- Talent Motivation to support a productive, engaged workforce, and drives business results
Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & DevelopmentStandard Chartered
1:40 pm - 2:20 pm
Leveraging Business Process Re-Engineering and Gen AI for Performance Management
Venkat Kumar Siddineni -
HEAD - KONE BUSINESS SERVICES (APM & ENA),
KONE ELEVATOR INDIA PVT LTD.
· Re-evaluating and restructuring existing business processes to optimize efficiency and eliminate inefficiencies
· Streamlining workflows to enhances overall performance management
· Integrating Gen AI into performance management to enable intelligent decision-making based on data-driven insights
Venkat Kumar Siddineni
HEAD - KONE BUSINESS SERVICES (APM & ENA)KONE ELEVATOR INDIA PVT LTD.
2:20 pm - 3:00 pm
Quantifying Value: Unveiling the Hidden ROI of Shared Service/GBS Productivity and Performance
- Measuring the impact of shared services on revenue generation, customer acquisition, and employee satisfaction
- Attributing cost savings to specific process improvements and technology investments
- Building a business case for shared services/GBS based on quantifiable value creation
3:00 pm - 3:30 pm
Let’s Talk! Key Takeaways & Action Points
Join our friendly roundtable session, Let's Talk! Discover best practices, key takeaways, and actionable points to improve your ROI endeavours. Let's learn and grow together!
3:30 pm - 3:30 pm
Chairperson’s Closing Remarks and End of Pre-Conference Focus Day
Dr. Patricia Francis, C.A. (M), FCCA (UK) -
Head of Global Financial Markets Operations Strategy and Learning & Development,
Standard Chartered
Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & DevelopmentStandard Chartered
