Malaysia’s #1 Shared Services & GBS Event
May 20 - 23, 2025
| Grand Millennium, Kuala Lumpur
Pre-Conference Focus Day - Tuesday, 20 May 2025
Unlocking the Power of Change Management
10:00 am - 10:30 am
Registration Opens
10:30 am - 10:35 am
Welcome Address by SSON Network
10:35 am - 10:40 am
Opening Remarks by Chairperson
Matthew Sia -
Head of APAC Finance Shared Services & Global OTC,
Hitachi Vantara
10:40 am - 11:30 am
Fireside Chat: Building Culture & Change Management within your Centre – Making Change Everyone’s Business
Then Sik Kwang -
Head of HR for Malaysia and Global HRBP,
DHL IT Services
Karan R Bhatia - Head of Global Business Services (GBS), Asia Hub, Opella
Matthew Sia - Head of APAC Finance Shared Services & Global OTC, Hitachi Vantara
- Empowering employees as change agents
- Key do's and don'ts for effective change management and cultivating a strong culture within a GBS team and its partners
- Capability development of employees for a tech-driven future
11:30 am - 12:30 pm
Let’s Talk! Key Takeaways & Action Points
We will break into working groups to discuss and deep dive into each topic. There will be one rotation after 25 minutes.
11:30 am - 12:00 pm
Roundtable A: Empowering your Employees to Build a Positive Culture of Customer Experience
Matthew Sia -
Head of APAC Finance Shared Services & Global OTC,
Hitachi Vantara
12:00 pm - 12:30 pm
Roundtable B: Addressing Employees' Mental Well-Being
Matthew Sia -
Head of APAC Finance Shared Services & Global OTC,
Hitachi Vantara
12:30 pm - 1:30 pm
Lunch & Networking Break
1:30 pm - 2:20 pm
Navigating Stakeholder Dynamics: Turning Challenges into Achievable Success
Mandeep Kaur -
Group Director – HUB,
Jebsen & Jessen Group Services Sdn Bhd
- Identifying and prioritising stakeholders and understanding their roles and influences
- Strategies for effective communication to address stakeholder concerns and goals
- Using feedback loops to adapt and refine approaches for continuous improvement
2:20 pm - 4:10 pm
Let’s Talk! Key Takeaways & Action Points
We will break into working groups to discuss and deep dive into each topic. There will be one rotation after 25 minutes.
