According to SSON’s 2024 State of the Industry Survey, Malaysia remains generally on par with the global trends. In terms of maturity, Malaysia has a marginally more concentrated number of medium-level maturity organizations, than what is found globally. This results in Malaysia having fewer low and high-level organizations. What is promising, however, is that Malaysia possesses a slightly above-average number of expert-level organizations. The prevalence of more mature shared services within Malaysia is further recognized by the distinctions between the types of SSO/GBS operating in the country. Globally, nearly 56% of organizations are multicountry and multifunction, whereas 70.59% of Malaysian shared services are multicountry and multifunction.

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Rather than spelling disaster for Shared Services, RPA advocates a real opportunity. More and more Proof of Concepts, or Pilots, are being tested. But what happens once you receive the green light to “scale up”?

In this article we provide you with 5 tips on how to scale robotics successfully. Download now to discover how you can make sure your robotics program is a success from the start.

Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry. 

The true game changer for shared services today promises to be “data”.

Many organisations today are waking up to the opportunities presented by more effective data mining, data management, and data analytics. Data scientist roles are also growing within SSOs, combining functional expertise with technology training to offer second-to-none insights.

In this article we share with you how data analytics can drive a better talent retention strategy. How data-based decisions can really improve an organisation in regard to policy making and driving different conversations. 

Shared services industry leaders in Malaysia explained that salary alone won't do it. In this report, we discussed: 

• Luring talent with stimulating opportunities 
• Relationships, leadership and succession planning 
• Maintaining the 'buzz'
• Staying ahead of the curve
• Predicting and preempting attrition

The business environment today is tough, challenging, and moving at exponential pace. But it's also full of opportunities, as technology continues to drive organizational changes.

Before we examine how IA is evolving within Malaysian Shared Services operations, it’s important to clarify what this means.

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Encompassing research conducted by SSON Research & Analytics, this report presents the latest insights and trends of Malaysia’s Shared Services industry as well as how the industry has tackled multiple challenges.

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