Malaysia’s #1 Business Services Gathering

13 - 16 April, 2020 | Kuala Lumpur, Malaysia

Articles, Reports & Infographics

Benchmark against your peers on RPA and Talent

Benchmark against your peers on RPA and Talent

Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry. 

Malaysian Shared Services Landscape 2018: Talent, Technology & Knowledge Work

Malaysian Shared Services Landscape 2018: Talent, Technology & Knowledge Work

Blending data from SSON Analytics proprietary database and responses from SSON’s Annual State of Shared Services & Outsourcing Industry Survey 2018, this report dives into the 3 key themes in Malaysian Shared Services Centres (SSCs) – Talent, Technology and Knowledge Work.

What’s In Store for Malaysian Shared Services 2018?

What’s In Store for Malaysian Shared Services 2018?

Ahead of the 6th Malaysian Shared Services and Outsourcing Week we share some key findings from the SSON Analytics report on the shared services industry in Malaysia.

Malaysia SSO Market Report 2018

Malaysia SSO Market Report 2018

SSON’s annual state-of-the-industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. 

This report provides a deep-dive into how these trends are playing out in Malaysia. We hope it will guide you to improved decisions as you move your operations forward.

How To Refocus Malaysia's Talent On Data And Technology?

How To Refocus Malaysia's Talent On Data And Technology?

Shared services industry leaders in Malaysia explained that salary alone won't do it. In this report, we discussed: 

  • Luring talent with stimulating opportunities 
  • Relationships, leadership and succession planning 
  • Maintaining the 'buzz'
  • Staying ahead of the curve
  • Predicting and preempting attrition

Everything You Need To Know About Succeeding With Intelligent Automation

Everything You Need To Know About Succeeding With Intelligent Automation

The business environment today is tough, challenging, and moving at exponential pace. But it's also full of opportunities, as technology continues to drive organizational changes.

Before we examine how IA is evolving within Malaysian Shared Services operations, it’s important to clarify what this means. 

Read the Past Presentation - Future Workforce Planning

Read the Past Presentation - Future Workforce Planning

Past presentation from 

Puneet Gupta, Director, Global Business Services, Asia Pacific, Kimberly Clark

Read the Past Presentation - Turnaround Story of Damansara Realty Berhad (DBHD) Group of Companies From ’Cost Centre’ to ‘Revenue Generator’

Read the Past Presentation - Turnaround Story of Damansara Realty Berhad (DBHD) Group of Companies From ’Cost Centre’ to ‘Revenue Generator’

Past presentation from 

Syed Zulkifli, General Manager Planning & Corporate Services, Damansara Realty Berhad

Read the Past Presentation - Adapting to a Winning culture for SSC

Read the Past Presentation - Adapting to a Winning culture for SSC

Past presentation from 

Amit Minocha, Finance Shared Services Centre Director, Intel Corporation

View the Research - Climbing up the value chain: 4 key enablers for Malaysia Shared Services in 2020

View the Research - Climbing up the value chain: 4 key enablers for Malaysia Shared Services in 2020

This interactive report examines the four crucial areas for Malaysia Shared Services to successfully climb up the value chain, enhance its competitive advantage, and retain its place as one of the most attractive Shared Services locations. It also features the latest benchmarks for performance analysis of Malaysian and South-East Asian SSCs:

  • The Top 20 Most Admired SSOs of 2019 i.e. attrition rates, invoice cycle time, people & talent metrics and more
  • RPA Metrics i.e. productivity savings, cost savings and improvement in error rate
How data analytics can drive a better talent retention strategy?

How data analytics can drive a better talent retention strategy?

The true game changer for shared services today promises to be “data”.

Many organisations today are waking up to the opportunities presented by more effective data mining, data management, and data analytics. Data scientist roles are also growing within SSOs, combining functional expertise with technology training to offer second-to-none insights.

In this article we share with you how data analytics can drive a better talent retention strategy. How data-based decisions can really improve an organisation in regard to policy making and driving different conversations. 


5 Tips on How to Scale Robotics Successfully

5 Tips on How to Scale Robotics Successfully

Rather than spelling disaster for Shared Services, RPA advocates a real opportunity. More and more Proof of Concepts, or Pilots, are being tested. But what happens once you receive the green light to “scale up”?

In this article we provide you with 5 tips on how to scale robotics successfully. Download now to discover how you can make sure your robotics program is a success from the start.


Malaysia's Shared Services 2019 Visual Analytic Workbook

Malaysia's Shared Services 2019 Visual Analytic Workbook

SSON Analytics surveyed Shared Services professionals in the Malaysia. The results of this survey were blended with proprietary data to provide insights on current trends. This interactive report provides the latest trends on intelligent automation (IA), talent management and knowledge services across Malaysia's Shared Services industry. Click on the link below and navigate yourself through the analytics workbook to learn more. 

The CFO Reimagined - Accenture

The CFO Reimagined - Accenture

Today's CEOs are looking toward organizational transformation to find new, innovative ways to turn insights into action. Who among C-suite executives can help them oversee this enterprise-wide overhaul? The CFO. Find how CFOs are delivering data-driven insights and transforming organizations in this research report.

Read the Shared Services Market Report 2019 for Malaysia

Read the Shared Services Market Report 2019 for Malaysia

Every year, SSON’s global survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation. 

Here we exclusively share with you the state of the shared services market report 2019 for Malaysia. There is a tremendous appetite for growth: Half of the Malaysian respondents to this year’s SSON survey have been in existence for less than three years. The trend toward Shared Services is still strong – momentum is still growing.

Download the SSON Malaysia 2019 report to discover the key trends and opportunities for the year ahead, emphasizing the new direction, strategies and value-add SSOs are carving out for themselves