Malaysia State of Industry Report 2026

The Malaysia State of Industry Report is the essential resource for Shared Services and GBS leaders navigating one of Asia’s most mature regional hubs. Drawing on exclusive data from SSON Research & Analytics, the report highlights how Malaysia’s GBS ecosystem is evolving from efficiency-led delivery to enterprise-wide value creation.

Discover insights on:

• Regional hub maturity — 86% of Malaysia-based centers deliver multi-function services across multiple countries
• AI & automation priorities — 70% of leaders plan investments in Generative AI and agentic automation to scale touchless transactions
• Talent transformation — problem-solving, adaptability, and AI-specific skills are top recruitment and training priorities
• Strategic targets — cost efficiency remains critical, but digitalisation, service excellence, and value provision are rising fast
• Future outlook — Malaysia’s next phase is defined by execution depth, digital capability, and measurable enterprise impact

📥 Download the Malaysia State of Industry Report 2026 to access benchmarks, technology priorities, and talent strategies shaping the country’s role as a regional GBS powerhouse.

Where Malaysia’s GBS Leaders Shape the Future of Enterprise Services.

Shared Services & Outsourcing Week Malaysia 2026 is where global GBS executives, shared services leaders, and transformation strategists unite to address operational excellence, digital innovation, AI‑enabled automation, talent development, and enterprise growth. Taking place on 5–8 May 2026 at Kuala Lumpur, Malaysia, this is where strategy meets execution, and where Malaysia’s GBS decision‑makers define the next chapter of enterprise value creation.

Fill in the form to receive the list of companies attending Shared Services & Outsourcing Week Malaysia 2026.

The business environment today is tough, challenging, and moving at exponential pace. But it's also full of opportunities, as technology continues to drive organizational changes.

Before we examine how IA is evolving within Malaysian Shared Services operations, it’s important to clarify what this means.

Download this exclusive report to find out more!

Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry. 

Rather than spelling disaster for Shared Services, RPA advocates a real opportunity. More and more Proof of Concepts, or Pilots, are being tested. But what happens once you receive the green light to “scale up”?

In this article we provide you with 5 tips on how to scale robotics successfully. Download now to discover how you can make sure your robotics program is a success from the start.

Shared services industry leaders in Malaysia explained that salary alone won't do it. In this report, we discussed: 

• Luring talent with stimulating opportunities 
• Relationships, leadership and succession planning 
• Maintaining the 'buzz'
• Staying ahead of the curve
• Predicting and preempting attrition