Malaysia's #1 Gathering of Shared Services & GBS Professionals

June 10 - 13, 2024 | Kuala Lumpur, Malaysia

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Overview of Malaysia's SSO's Digital Agenda

What started as an improvement in user experience for external customers has increasingly been reflected inward to improve business process performance, efficiency, and overall service delivery experience to internal customers and employees themselves. This Overview of Malaysia's SSO's Digital Agenda encompasses Malaysia's SSC's efforts to scale up operation through digitisation.

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