Malaysia’s #1 Business Services Gathering
17-20 November | Grand Millennium Kuala Lumpur, Malaysia
Yasmin Mohd Ramzi
FCMA, CGMA, CA(M), Head Service Delivery Tenaga Nasional Berhad GBSConference Agenda Day 1 - 18 November 2020
Wednesday, November 18th, 2020
9:50 AM Panel: What makes Malaysia a Prime Location for Shared Services?
According to the World Bank’s Malaysia Economic Monitor, Malaysia’s economy is expected to grow at 4.6% in 2019. Malaysia clinched the top spot in a line-up of 20 other emerging market peers in the Bloomberg’s Emerging Market Scorecard. In hopes of becoming a high-income nation by the year 2020, the Government embarked on an Economic Transformation Programme (ETP) in September 2010. One component of the ETP involves promoting Malaysia as a top investment destination.
Discussion Pointers:
- Building your digital talent workforce to develop local leadership capabilities
- Adopting leading ICT technologies in a dynamic shared services model
- Providing positive customer experience and satisfaction as a key to competitive differentiation
- Driving higher value services at the edge of maturity curve
Conference Agenda Day 2 - 19 November 2020
Thursday, November 19th, 2020
Check out the incredible speaker line-up to see who will be joining Yasmin.
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