13:15 | SSON Opening Address |
13:20 | Presentation By Verint |
13:40 | Transforming Shared Services into a Strategic Differentiator Supporting Customer and Employee Experiences - The Executive Impact • Sharing and discussing recent research on Priorities for Service Leaders • Discussing ‘What’s next?’ and how Shared Services leaders can position Shared Services as a strategic differentiator to drive CX and EX • Exploring how you can capture experiences and improve CX and EX within the enterprise • Creating a value proposition that will bring about sustainable and impactful change Boardroom Moderator: Sunil Aryan, Director Practice, Asia | Backoffice and Retail, Verint |
14:45 | Summary & Key Takeaways |
15:00 | Afternoon Tea & Networking Break |
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