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View 11th Philippines Shared Services and BPO Week Agenda

A crucial step towards our shared aspirations is always industry conversation and engagement, and the 11th Philippines Shared Services & BPO Week is the perfect platform for us to achieve that. The conference team has curated hard-hitting sessions focusing on expediting business ...

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State Of The Shared Services Market Report 2020 - The Philippines

The business landscape across the Philippines is transitioning. While consolidation efforts continue on the one hand, the most far-sighted SSC leaders are committing themselves to a future of innovative, digital service delivery on the other. Undoubtedly, the role of SSCs is shifting. ...

Driving Contact Center Excellence Strategize, Evolve And Scale To New Heights

In an increasingly complex, connected world the contact center is set to become the interaction hub of the digital enterprise – responsible for support, interaction, education and data gathering. In an interview report with FRANCEL TABORLUPA, Chief Information Officer, ...

Visual Analytics Workbook: 3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce

This analytics report examines the surge in Intelligent Automation adoption in Philippines Shared Services and its impact on developing the Future Workforce and advancing customer experience. Next, this report also features key automation KPIs (i.e. cost savings, accuracy, an ...

The Philippines' Shared Services 2019 Visual Analytic Workbook

SSON Analytics surveyed Shared Services professionals in the Philippines. The results of this survey were blended with proprietary data to provide insights on current trends. This interactive report gives a snapshot of the Philippines' SSC landscape, offer tips on how to successfully adopt a GBS ...

New Opportunities for The Philippines in 2020

The professional services delivery talk in the Philippines is all about a BPO rebound this year. BPO development has been strong with the news of potentially tens of thousands of jobs being created and bandied about.  Coupled with the current tax reform program being implemented alongside other d ...

Take a look at who's attending

This is your opportunity to network with these shared services practitioners and industry leaders. 

Is GBS the winning approach?

The answer is yes. Global Business Services (GBS) are highly represented across the Philippines services support landscape. In fact, more than half of the Philippines-based SSOs (way above the global average) responding to a recent SSON survey confirmed their adoption of GBS.In this report ...

The Shared Services Market Report 2019 for The Philippines

Each year SSON conducts a global survey to pin point the key trends and challenges for the industry in the year ahead. Based on this annual survey we produce the leading market report both globally as well as country specific. We are delighted to share with you the 2019 State of the Shared Servic ...

Additional Content Download

The Philippines SSO Market Report 2018

This report provides a deep-dive into how these trends are playing out in the Philippines. We hope it will guide you to improved decisions as you move your operations forward.

Spotlight on Philippines 2018: Skill Deficits, Global Business Services (GBS) Objectives, and Tips to Drive Performance Improvement

SSON Analytics surveyed Shared Services professionals in the Philippines. The results of this survey were blended with proprietary data to provide insights on current trends.

Eliminating Hurdles To Scaling RPA

In this article, Steve Harris, Managing Director, ANZ Global Services and Operations Philippines, spoke about how shared services practitioners can scale up robotic capability across the enterprise. 

A New Shared Services Model for the Philippines

In light of new technology innovations that are replacing human labor with software, or robotic labor, the market is experiencing the early rumblings of what promises to be an earthquake to shake traditional operating models. Are you ready for the digital workforce?

Past Presentations

The Road to High Value Business Partnerships: Our continuing Baker McKenzie GSM journey

Presented by: Marian Coquia-Regidor, Knowledge Director, Global IP, Baker & Mckenzie Manila Global Services, Inc.

3M Global Service Center: Philippines Overview

Presented by: Reggie C. Pulumbarit, General Manager, 3M Global Service Center, Philippines

The P&G Continuous Improvement Journey: Success & Lessons Learned

Presented by: Natalie Lim-Ang, Global FSS Quality Management Leader, Procter & Gamble

Rating-Free Performance Development for a More Responsive and Engaged Workforce in B&M GSM

Presented by: Gerry Panganiban, Manager, Process & Quality, Baker McKenzie Manila Global Services, Inc.

Introduction To Shared Services - Building the Talent Together

Presented by: Dr. Omer Softic Senior Director, Asia, Pacific Service Delivery, Lead, Finance, Johnson & Johnson

[Past Speaker Presentation] The Path Ahead: Capitalize on Emerging Technologies to Build Next Gen Shared Services

Presented by: Teejay Gonzales, HR Transformation Director, the Coca-Cola Company

[Past Speaker Presentation] 2019 Economic Briefing Outlook Steady Amidst External Uncertainties

Presented by: Ruben Carlo O. Asuncion Chief Economist, Corporate Planning Group - Economic Research Unit UnionBank of Philippines

[Past Speaker Presentation] Modernizing a Mature SSC

Presented by: Paul Bartley Chief Operating Officer Odfjell Driling

Sponsorship enquiry

Attendee List - Philippines Shared Services and BPO Week

Complete the form below is download the list.

Philippines Shared Services & BPO Week Sponsorship Media Kit

Stay at the forefront of your key prospects’ minds! SSON has been running conferences in Asia for 20+ years and has seen the market move from single function transactional centres to complex global business services. Through our network, we are seeing a market poised and ready to transform. The time...

Shared Services - Sponsorship & Exhibition Kit

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Tracks, Interactive Discussion Groups and more. Download the Sponsorhsip & Exhibition Kit to see how you can get involved today! Email sponsorship@iqpc.com.sg to receive a copy via email.

Shared Services Philippines Investment Report 2020

The business landscape across the Philippines is transitioning. While consolidation efforts continue on the one hand, the most far-sighted SSC leaders are committing themselves to a future of innovative, digital service delivery on the other. Undoubtedly, the role of SSCs is shifting. To ensure we keep you up-to-date on the...

Event Information

2019 Philippines Shared Services and BPO Week Post Show Report

Since its successful launch in 2010, the 2019 Philippines Shared Services & BPO Week has become the most applauded event for the country’s SS&O community, with its unrivaled capacity in knowledge sharing, performance benchmarking and networking. Download the post-show report to read more. 

Save the Date - Philippines Shared Services & BPO Week 2020.

Mark your calendar for the 11th Philippines Shared Services & BPO happening 10 – 13 August 2020. Save the dates in my calendar!Check out some of our event photos in 2019.     

View Post Show Report - Philippines Shared Services & BPO Week

Since its successful launch in 2010, the 2018 Shared Services & BPO Week Philippines has become the most applauded event for the country’s SS&O community, with its unrivaled capacity in knowledge sharing, performance benchmarking and networking. Download the post-show report to read more. 

Event 2018 - Interview with Erin Adler, Global Business Solutions

Erin Adler, GBS Finance Site Lead for Manila, General Motors of Global Business Solutions discusses the role of BPO in General Motors, what is expected of a shared services centre, and comments on the competition of talent in the Philippines. 

Event 2018 - Interview With Debashish Mukherjee, Procter & Gamble

Debashish Mukherjee, Director of Manila Services Center, Procter & Gamble shares his views on benefits and challenges of shared services, the talent processes in P&G and his thoughts on shared services in APAC.

Event 2018 - Interview with Karen Batungbacal, Optum Global Services | UnitedHealth Group

Karen Batungbacal, Chairperson of GICC and Senior Vice President, Optum Global Services of United Healthgroup shares her views on the benefits of technology in shared services, and comments on the more complex skillsets she looks for when discovering talent. 

Event 2018 - Interview with Dr Omer Softic, Johnson & Johnson

Dr. Omer Softic, Senior Director, Asia Pacific Service Delivery Lead Finance of Johnson & Johnson shares his views on the opportunities and challenges  the  shared services industry is facing, , and comments on the market in the region. 

Event 2018 - Interview with Teejay Gonzales, Coca-Cola

Teejay Gonzales, HR Transformation Director from Coca Cola shares the benefits of an HR shared services centre in Coca Cola, their  plans for the future, and as the challenges the Philippines shared services market may face going forward. 

Event 2018 - Interview with Johan Fourie, Bayer Business Services

Johan Fourie, Managing Director of Bayer Business Services shares with us the benefits and challenges in the Shared Services industry today, the technology Bayer has invested in, and comments on the Philippines Shared Services market.