SSOW Philippines Knowledge Center

What’s Inside the ABCs of Digital Transformation Tools?

In the fast-evolving digital landscape, you need more than buzzwords. You need clarity on which tools deliver real transformation—and how to apply them. This exclusive fact sheet breaks down today’s most critical tech enablers—from RPA to Generative AI—into simple, actionable insights.

This isn’t theory. These are the tools your peers are implementing right now to reduce costs, improve service, and future-proof operations.

The 15th annual Shared Services & BPO Week Philippines 2025 concluded on a successful note. Held from 12-15 August 2025, the country’s top SSO and BPO leaders gathered and explored strategies for aligning talent and technology for competitive advantage. Addressing real challenges and opportunities shaping the shared services industry from cultivating a future-ready workforce, rethinking technology for practical impact and building agility into your DNA.

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The 14th annual Shared Services & Outsourcing Week Philippines 2024 concluded on a successful note. Held from 6-9 August 2024, the country’s top SSO and BPO leaders gathered and explored strategies for transforming shared services from transactional to value-driven operations, focusing on enhancing customer experience, leveraging data analytics for competitive advantage, optimizing processes for scalability, and retaining top talent. Case studies from Japan Tobacco International and B&M Global Services Manila were shared, including insights from site visits to their Manila GBS centers.

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In attracting talent overall, companies are counting on a strong company brand first.  What is becoming more important is a commitment to diversity, equity, and inclusion.

This infographic encompasses how Shared Services Leaders in the Philippines are adapting to the evolving gig economy. Download to read on.

In this article, Steve Harris, Managing Director, ANZ Global Services and Operations Philippines, spoke about how shared services practitioners can scale up robotic capability across the enterprise. 

In light of new technology innovations that are replacing human labor with software, or robotic labor, the market is experiencing the early rumblings of what promises to be an earthquake to shake traditional operating models. Are you ready for the digital workforce?

Download the 2026 Sponsorship Guide to discover the opportunities available for you across Asia’s largest Shared Services & GBS event series.

Asia’s #1 Platform for Business Services Leaders:

The SSOW Asia Event Series remains the region’s most influential hub for Shared Services, GBS, GCC and BPO leaders, powered by a community of over 20,000 industry professionals.

Decision-Maker Access: With 86% end-user attendance, sponsors gain direct engagement with senior executives driving transformation across India, Malaysia, the Philippines, and the broader Asia region.

Exclusive Audience Insights: Understand investment priorities, technology roadmaps, and emerging challenges through extensive industry research, including trends in generative AI, talent transformation, process excellence, and digital innovation.

Integrated, Year-Round Marketing Opportunities: Build a multi-touch campaign across multiple events and channels, including wish-list outreach, email marketing, digital promotion, and SSON’s 175,000+ global database to maximise brand exposure and lead generation.

Thought Leadership Positioning: Showcase your expertise through panel sessions, main-stage presentations, boardroom discussions, interactive roundtables, and curated executive engagements, positioning your brand as a strategic partner to the region’s top SSOs and GBS leaders.

Diverse Sponsorship Packages: Choose from a full suite of opportunities - Thought Leadership, Exhibitions, Branding Sponsorships, Awards Sponsorships, Networking Receptions, and more to meet your goals in brand awareness, pipeline generation, and customer engagement.

Download the full attendee list at Shared Services & BPO Week Philippines 2025 to find out the decision makers and influencers you'll get to meet at the event!

This report documents how Johnson & Johnson transforms their Contact Centre into an Experience Centre with data-driven insights to drive innovation and agility:

• Fostering a culture of innovation into the AskGS experience center with the objective to drive more complex work  
• Using internal data and external benchmarking to further inform future channel strategy  
• Leveraging data to enhance organisational agility, responsiveness and ability to adapt to changing business environments