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What’s Inside the ABCs of Digital Transformation Tools?

In the fast-evolving digital landscape, you need more than buzzwords. You need clarity on which tools deliver real transformation—and how to apply them. This exclusive fact sheet breaks down today’s most critical tech enablers—from RPA to Generative AI—into simple, actionable insights.

This isn’t theory. These are the tools your peers are implementing right now to reduce costs, improve service, and future-proof operations.

The 15th annual Shared Services & BPO Week Philippines 2025 concluded on a successful note. Held from 12-15 August 2025, the country’s top SSO and BPO leaders gathered and explored strategies for aligning talent and technology for competitive advantage. Addressing real challenges and opportunities shaping the shared services industry from cultivating a future-ready workforce, rethinking technology for practical impact and building agility into your DNA.

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The 14th annual Shared Services & Outsourcing Week Philippines 2024 concluded on a successful note. Held from 6-9 August 2024, the country’s top SSO and BPO leaders gathered and explored strategies for transforming shared services from transactional to value-driven operations, focusing on enhancing customer experience, leveraging data analytics for competitive advantage, optimizing processes for scalability, and retaining top talent. Case studies from Japan Tobacco International and B&M Global Services Manila were shared, including insights from site visits to their Manila GBS centers.

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In attracting talent overall, companies are counting on a strong company brand first.  What is becoming more important is a commitment to diversity, equity, and inclusion.

This infographic encompasses how Shared Services Leaders in the Philippines are adapting to the evolving gig economy. Download to read on.

In this article, Steve Harris, Managing Director, ANZ Global Services and Operations Philippines, spoke about how shared services practitioners can scale up robotic capability across the enterprise. 

In light of new technology innovations that are replacing human labor with software, or robotic labor, the market is experiencing the early rumblings of what promises to be an earthquake to shake traditional operating models. Are you ready for the digital workforce?