Ahead of the Shared Services and BPO Week Philippines 2024, we've specially create an interactive report on the topic of 'Revolutionising the Future with Emphasis on Core Operations & Process Modernisation, Automation, and Employee Value Proposition'. This report looks at salient priorities in the Philippines Shared Services landscape, looking towards the future.
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The Philippines has inked a clear roadmap towards future-proofing its shared services stakes – and for good reason. One, the IT-BPM (Information Technology-Business Process Management) sector delivers the second largest chunk of the growth pie for its economy; commanding a significant 13% market share in the global market. Two, its Business Process Outsourcing (BPO) and Contact Center (CC) industry has consistently stood strong against other competitors such as India, and growing at an average of 3% to 6% annually. What does the future hold for Shared Services & BPOs in Philippines as we embrace digitalisation.
Read all about the challenges and priorities Shared Services & BPO leaders in Philippines have shared in this latest Benchmarking Report 2023.
The Philippines Shared Services State of the Industry Report sheds light on where the industry is heading and how we must reinvent the operating model to respond to the needs of the new norm.
Download to read the full report.
In attracting talent overall, companies are counting on a strong company brand first. What is becoming more important is a commitment to diversity, equity, and inclusion.
This infographic encompasses how Shared Services Leaders in the Philippines are adapting to the evolving gig economy. Download to read on.
The goal of this report is to look at the current state of the BPO industry, analyze the relationship between BPOs and shared services centres in the country and observe how BPOs have evolved in the past three years with a focus on the growing gig economy.
Download SSON: The State of BPO in the Philippines 2023 to read more about the evolving landscape of the BPO industry.
In this article, Steve Harris, Managing Director, ANZ Global Services and Operations Philippines, spoke about how shared services practitioners can scale up robotic capability across the enterprise.
In light of new technology innovations that are replacing human labor with software, or robotic labor, the market is experiencing the early rumblings of what promises to be an earthquake to shake traditional operating models. Are you ready for the digital workforce?