Step Inside SSOW 2026

Shared services in the Philippines is entering its next phase.

In The Future of GBS in the Philippines: 7 Leadership Insights, senior executives from organisations such as Dole Asia Company Limited, Delivery Hero, Google, and Jardine Matheson share how GBS is evolving into a strategic driver of enterprise value.

The report highlights:

• AI moving from experimentation to real operational impact
• Renewed focus on cost discipline and governance
• The rise of hybrid GBS and outsourcing models
• Increasing importance of process ownership and data foundations

These insights reflect how leading organisations are redesigning shared services to stay competitive and aligned with enterprise priorities.

Download the report to stay ahead of the next phase of GBS transformation.

The Philippines remains a critical hub for shared services and GBS, but expectations are shifting fast. Organisations are moving beyond efficiency toward value creation, transformation, and enterprise impact.

The State of the Philippines Shared Services & Outsourcing Industry 2026 Report provides data-driven insights into this evolution. It highlights the rise of GBS models, growing AI investment, and the shift from service delivery to capability ownership.

Download the report to understand how leading organisations are redefining operating models and preparing for the next phase of growth.

The 16th Philippines Shared Services & BPO Week returns to Manila on 11–14 August 2026.

As AI reshapes operating models, leaders are shifting from scale-driven growth to capability ownership, governance and measurable enterprise value. Explore how to strengthen operating models, embed AI with accountability, and expand GBS scope without losing control.

If you are leading Shared Services, GBS or BPO transformation, this is where the next phase takes shape.

The 15th annual Shared Services & BPO Week Philippines 2025 concluded on a successful note. Held from 12-15 August 2025, the country’s top SSO and BPO leaders gathered and explored strategies for aligning talent and technology for competitive advantage. Addressing real challenges and opportunities shaping the shared services industry from cultivating a future-ready workforce, rethinking technology for practical impact and building agility into your DNA.

Download report for full insights!