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Ahead of the Shared Services and BPO Week Philippines 2025, SSON has surveyed Shared Services and BPO leaders in Philippines, specially creating this interactive Visual Analytics Workbook on the topic of 'Driving Digitalization and Experience Across Shared Services'. Download now for full insights and benchmark your SSC and BPO with your industry peers. 

Download to find out about:

• Digital priorities 
• Technology adoption 
• Leveraging CX to deliver value
• Building a future-ready workforce
• Top approaches in achieving process optimisation
  

For the past thirty years Shared Services Organizations (SSOs) and, more recently, Global Business Services (GBS), have been striving to consolidate business functions to improve efficiency, standardize processes, and ensure consistency across the business.

These models have proven useful to many global organizations, which is shown by the increased presence of shared services and GBS in corporate structures. Nearly 50% of organizations perceive themselves as at a medium maturity level, with 22% at a high/ advanced level, according to SSON Research & Analytics, thus showing that there has been a continued adoption and expansion of the model in recent years.

Download this report to understand how SSOs and GBS are leveraging generative AI to boost productivity, streamline functions, and enrich customer experience. Discover key trends, implementation strategies, and the future landscape of generative AI in shared services.

The answer is yes. Global Business Services (GBS) are highly represented across the Philippines services support landscape. In fact, more than half of the Philippines-based SSOs (way above the global average) responding to a recent SSON survey confirmed their adoption of GBS.

In this report we explore what GBS offers that traditional Shared Services does not. Agility, Flexibility, and Ability to Transform are the key answers and this report aims to examine each in detail with reference to the Philippines shared service space.