Shared services leaders are moving beyond short-term cuts and embracing Cost 2.0 – a strategic approach that links cost efficiency with technology, growth, and long-term value. 

In this exclusive report, KONE’s Jan Nikus and industry expert Arpitha Shetty share how organisations are reimagining cost management to achieve sustainable savings while enhancing competitiveness. From Lean culture programmes that double as employee engagement drivers to scalable operating models that fuel business growth, the new era of cost transformation is about building resilience, not just trimming expenses.

Key takeaways include:

• Why setting strategic, capability-driven targets outperforms short-term savings.
• How embedding IT Financial Management (ITFM) unlocks visibility and optimises technology spend.
• The role of generative AI in driving efficiency, accuracy, and customer satisfaction at scale.
• How outsourcing and smarter resource management reduce costs while improving employee experience.
• Practical examples of how leading GBS organisations are turning cost management into a long-term value lever.

Download the full report to discover how Cost 2.0 can transform your savings strategy into a growth-enabler – and why forward-thinking leaders are embedding these practices today to stay ahead tomorrow.