In a world of rapid growth, relentless cost pressure, and soaring expectations for automation, legacy ERP and fragmented data are holding enterprises back. This keynote panel explores how GBS leaders are using S4HANA to overcome these constraints, moving decisively from ECC, limiting deviations, and building a standardised digital core. The discussion reveals how disciplined S/4HANA transformations unlock trusted data, scalable automation, AI readiness, and resilient global operations.

Jonas Rathgeber

Global CoE Head of Application & Master Data
Lonza AG

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Tomislav Todorović

R2R CPO
BSI

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Anyela Hurtado

Process Improvement Manager - ABS Finance Operations
ASML

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Finance data has evolved from a back-office necessity into a strategic asset powering agility, compliance, and AI-driven transformation. Fragmented data ownership, reactive maintenance, and disconnected processes are not just inefficiencies- they are structural barriers to AI at scale.

This session takes a bold stance: AI transformation in Finance will fail without the fusion of Data Governance and End-to-End (E2E) Process Management.

It demonstrates how organizations can shift from reactive fixes to proactive, process-embedded data governance, ensuring data quality, consistency and sustainability across finance operations.

Key takeaways:

• Move beyond "governance frameworks" and operationalize ownership across E2E processes

• Overcome the hidden failure points in MDM and data governance transformation

• Practical approaches to embedding GenAI into finance processes and data domains

• Redefine GBS as a data-driven, intelligence-enabled organization, not just a cost center

Andreas Tagkalakis

Head of Global Master Data Management
OMV

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Elisabeth Kosorok

Head of E2E Process Management & Data
OMV AG

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In a volatile, high-pressure environment, finance is expected to deliver speed, insight and value, and not just efficiency. Yet many end-to-end finance transformations stall because data remains fragmented, inconsistent and hard to trust. In this interactive panel discussion, senior leaders share why accurate, standardised and centralised data is the real differentiator for scalable GBS models, and how the right data and governance choices unlock automation, insight and confidence across global finance.

• Build a scalable GBS foundation by standardising core finance data across regions

• Unlock automation and straight-through processing by fixing data quality at the source

• Create a true single source of truth to accelerate insight and decision-making

Pavlina Vacheva

Global Finance Transformation and Process Development
TMF Group

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Katarzyna Gruszecka

Finance Operations Director
INPOST

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Joe Craughan

Head of Finance Processes Data and Systems
ABB

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In this session, Wioletta shares how it has moved beyond basic automation by embedding AI across the change lifecycle. Explore how Hitachi Digital have utilised and maximised Copilot, to scale change management, reduce admin burden, and enable change leaders to focus on what matters most: people, adoption, and sustained outcomes.

• Shift change teams from admin-heavy work to people-centric impact by automating routine change tasks with AI

• Scale support across multiple transformations by embedding AI into each stage of the change management lifecycle

• Improve employee adoption and experience by blending human and AI change ambassadors based on user preferences

Wioletta Straczek

Senior Director, Finance Transformation
Hitachi Digital

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Global payroll in 2026 faces unprecedented challenges: evolving European regulations, multi-country workforce complexity, and legacy systems that can’t scale. Companies must modernise payroll processes, centralise operations, and adopt digital platforms to stay compliant, reduce risk, and improve efficiency. This panel brings together GBS leaders to explore practical strategies, share lessons learned, and discuss how payroll can become a strategic, value-driving function across the enterprise.

• Ensure compliance with European regulations by centralising reporting and standardising data processes

• Reduce operational risk by integrating payroll with HR and finance systems

• Leverage payroll data for strategic insights by building analytics-driven processes

Reetta Ahonen

Head of Payroll Operations and Transformations
Wolt

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Izabela Gould

Senior Director, Global People Operations
Kantar

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Rob Pretty

Global Process Owner - Hire to Retire
Kimberly-Clark

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In an environment of continual disruption, many transformations falter not from a lack of vision, but from unclear intent and ineffective communication. Within Shared Services and GBS organisations, misalignment between enterprise ambition, functional priorities, and frontline execution erodes impact and slows momentum. Leaders are challenged to translate high-level transformation goals into concrete, meaningful milestones that resonate at every level of the organisation. Join this panel discussion to explore how organisations create shared understanding, align expectations, and communicate purpose with clarity, ensuring transformation objectives are understood, owned, and consistently executed across the enterprise.

• How to translate enterprise transformation ambition into clear, actionable goals

• Practical ways to align leadership, functions, and delivery teams around a common narrative

• Techniques for communicating transformation intent that resonates across all organisational levels

• How to define milestones and success measures that reinforce focus and accountability

Przemek Kotecki

Director Transformation Office, IT &D (Digital)
Brenntag

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Christophe Boden

Vice President Transformation - Business Services
GXO Logistics, Inc.

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Natalia Fernandez Cortes

Change Management Lead
Just Eat Takeaway.com

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Bhushan Renuse

Global Program Director - Direct Procurement
Philips

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As AI begins to automate end-to-end processes across Global Business Services (GBS) and shared services functions, the risk profile shifts from isolated task errors to enterprise-wide operational, compliance, and reputational exposure. From biased decision-making in HR services to financial misstatements, data leakage, or regulatory violations in finance and procurement operations, many organisations lack the governance frameworks required to deploy autonomous AI safely at scale. This panel explores how GBS leaders can establish robust controls, clear accountability & transparency, and trust mechanisms while accelerating AI adoption.

• Establish clear accountability, governance, and ownership for AI across GBS functions and process towers

• Embed risk, compliance, and control requirements directly into AI design, build, and operational workflows within shared services environments

• Implement continuous monitoring, audit trails, and performance oversight to ensure transparency, reliability, and service quality

• Align AI deployment with evolving regulatory, data protection, and internal policy requirements to safeguard business continuity and reputation

Khush Jain

Director of Financial Management
Sodexo UK&I

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Nathalie Jakimowicz

Head of Accounting Operations and Global Process Owner RTR
AkzoNobel

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Armand Angeli

Vice-President Digital Transformation Group
DFCG

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This panel discussion will explore the process inefficiencies that create roadblocks to agility, innovation, and operational excellence. For long-lasting success, finance must collaborate seamlessly to optimise end-to-end workflows. Explore how GBS and finance leaders can drive integration, reduce bottlenecks, and enhance responsiveness. Gain actionable insights on structuring teams, leveraging automation, and fostering a culture of cross-functional collaboration for sustainable efficiency and growth.

Pieter De Bruijn

VP EMEA ACCOUNTING
Digital Realty

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Michael Stenzel

Head GPO Procure to Pay and T&E
Sandoz

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Sofia Papadimitriou

Global Process Owner - GBS, Group Finance
Nilfisk

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Ana Figueiredo

Senior Director GBS Finance Transformation
Adidas

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