In a world of rapid growth, relentless cost pressure, and soaring expectations for automation, legacy ERP and fragmented data are holding enterprises back. This keynote panel explores how GBS leaders are using S4HANA to overcome these constraints, moving decisively from ECC, limiting deviations, and building a standardised digital core. The discussion reveals how disciplined S/4HANA transformations unlock trusted data, scalable automation, AI readiness, and resilient global operations.

Ana Martins

Head of GBS
Syensqo

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Alfons van den Heuvel

Global Head of Financial Services
ASML

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Thierry Chatelet

Global Service Delivery Lead
Xylem

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Finance data is no longer just an operational necessity. It is the backbone of agility, compliance and digital transformation. Yet, outdated maintenance practices and governance gaps often hinder progress. This session explores how Master Data Management and Governance can future-proof your finance strategy in an AI-driven world. Learn how to move from reactive data maintenance to proactive governance, ensuring quality, consistency and sustainability across financial operations, showcasing specific use cases.

• Understand the role of MDM in enabling sustainable finance transformation

• Learn best practices for bridging governance gaps and improving data quality

• Explore strategies to integrate GenAI into finance data governance

• Gain insights into real-world implementation AI challenges and solutions in MDM area

In a volatile, high-pressure environment, finance is expected to deliver speed, insight and value, and not just efficiency. Yet many end-to-end finance transformations stall because data remains fragmented, inconsistent and hard to trust. In this interactive panel discussion, senior leaders share why accurate, standardised and centralised data is the real differentiator for scalable GBS models, and how the right data and governance choices unlock automation, insight and confidence across global finance.

• Build a scalable GBS foundation by standardising core finance data across regions

• Unlock automation and straight-through processing by fixing data quality at the source

• Create a true single source of truth to accelerate insight and decision-making

Pavlina Vacheva

Global Finance Transformation and Process Development
TMF Group

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Balint Hoffer

Vice President, Global Accounting Services Controller
Opella

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Katarzyna Gruszecka

Finance Operations Director
INPOST

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Joe Craughan

Head of Finance Processes Data and Systems
ABB

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In this session, Jacobs shares how it has moved beyond basic automation by embedding AI across the change lifecycle. Explore how Jacobs have utilised and maximised Copilot, to scale change management, reduce admin burden, and enable change leaders to focus on what matters most: people, adoption, and sustained outcomes.

• Shift change teams from admin-heavy work to people-centric impact by automating routine change tasks with AI

• Scale support across multiple transformations by embedding AI into each stage of the change management lifecycle

• Improve employee adoption and experience by blending human and AI change ambassadors based on user preferences

Wioletta Straczek

Senior Director, Finance Transformation
Hitachi Digital

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Global payroll in 2026 faces unprecedented challenges: evolving European regulations, multi-country workforce complexity, and legacy systems that can’t scale. Companies must modernise payroll processes, centralise operations, and adopt digital platforms to stay compliant, reduce risk, and improve efficiency. This panel brings together GBS leaders to explore practical strategies, share lessons learned, and discuss how payroll can become a strategic, value-driving function across the enterprise.

• Ensure compliance with European regulations by centralising reporting and standardising data processes

• Reduce operational risk by integrating payroll with HR and finance systems

• Leverage payroll data for strategic insights by building analytics-driven processes

Mohit Behl

HR Shared Service Director
Reckitt

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Reetta Ahonen

Global Payroll Transformation Lead
Wolt

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Izabela Gould

Senior Director, Global People Operations
Kantar

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Carmen Visone

GPO Payroll
Takeda

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In an environment of continual disruption, many transformations falter not from a lack of vision, but from unclear intent and ineffective communication. Within Shared Services and GBS organisations, misalignment between enterprise ambition, functional priorities, and frontline execution erodes impact and slows momentum. Leaders are challenged to translate high-level transformation goals into concrete, meaningful milestones that resonate at every level of the organisation. Join this panel discussion to explore how organisations create shared understanding, align expectations, and communicate purpose with clarity, ensuring transformation objectives are understood, owned, and consistently executed across the enterprise.

• How to translate enterprise transformation ambition into clear, actionable goals

• Practical ways to align leadership, functions, and delivery teams around a common narrative

• Techniques for communicating transformation intent that resonates across all organisational levels

• How to define milestones and success measures that reinforce focus and accountability

Przemek Kotecki

Director Transformation Office
Brenntag

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Mariola Famuła

Head of Global Business Service / Center of Excellence
Bystronic

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Bas Zwart

Senior Director, Global Services Change Management and Communications
Johnson & Johnson

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Frank Lindner

CFO / Head of Shared Services Organization Iberia
Rhenus Logistics

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Christophe Boden

Vice President Transformation - Business Services
GXO Logistics, Inc.

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As global organisations scale, delivering consistent, high-quality employee services across functions and geographies becomes increasingly complex. Fragmented knowledge, multiple systems and rising expectations for instant support create significant challenges for service organisations. At AstraZeneca, Global Business Services is addressing this through myAZ, an AI-powered virtual assistant that integrates Finance, HR and IT knowledge within platforms such as Microsoft Teams and Workvivo. With emerging agentic capabilities, myAZ is evolving from answering questions to executing tasks, transforming the employee support experience.

• Improve employee experience by embedding AI-powered support within everyday collaboration tools

• Reduce service complexity by integrating knowledge and processes across HR, Finance and IT

• Deliver consistent global services by standardising support through a unified digital assistant

• Increase service efficiency by enabling AI to resolve queries instantly and guide employees to the right actions

Brian O'connor

Lead Director Advanced Analytics Global Business Services
Astrazeneca

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P2P teams today face mounting pressures from rising costs, supplier complexity and the expectation to “do more with less”. Yet outdated systems and manual processes often hold them back. Explore the real-world story of how one organisation reimagined P2P by embedding automation and AI, turning pain points into performance gains. Discover how they streamlined workflows, improved compliance, and freed up capacity for higher-value work—while building stronger supplier partnerships along the way.

• Cut approval cycles by automating routine steps that slow you down

• Make smarter calls by turning data into actionable insights with AI

• Build better supplier trust by creating faster, transparent processes

As economic volatility, margin pressure, and rapid technological change redefine competitiveness, organisations must move beyond AI experimentation to enterprise-wide impact. Yet many remain stuck with fragmented tools, siloed automation, and unclear returns. This case study introduces Sophia, the enterprise Intelligent Automation and AI program, designed to scale value from AI literacy to agentic orchestration. Sophia combines a platform-first strategy with an AI Factory model to deliver sustainable, cross-functional transformation.

What attendees will learn:

• How to turn AI ambition into measurable 300%+ ROI in AP and STP

• Bild enterprise AI literacy that accelerates adoption rather than resistance

• Connect GBS automation with operational levers like demand forecasting and stock optimisation

• Design a platform-first, agentic ecosystem that avoids fragmented, short-term solutions

Tanzilya Mostrapass

Sr.Director, Intelligent Automation, Data & Analytics
Havi

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Banks today must improve client experience while reducing complexity and cost to serve, yet many shared services remain disconnected from the customer journey. The Société Générale Global Solution Centre is redefining the role of GBS by embedding customer centricity into its operating model. Through private banking process harmonisation, client outreach services and digital onboarding, shared services are moving closer to the customer, reducing friction, accelerating account opening and delivering measurable value for both clients and the bank.

• Move shared services closer to the customer by aligning operations with the end-to-end client journey

• Reduce service fragmentation by harmonising processes across regions and business lines

• Turn GBS into a value creator by introducing services that directly support customer relationships

Cristina Dobrescu

Head of Client operations & KYC
Societe Generale

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