Over the last few months, Agentic AI has become a topic of discussion. What is it and how will it impact shared services? In short, generative AI supports decision-making, while Agentic AI autonomously executes tasks. This next step in automation is predicted to transform all areas of shared services by driving efficiency and reducing human intervention. Organisations that fail to adapt and prepare for this risk falling behind. This session will address the difference between Generative and Agentic AI, along with what you need to be doing to prepare for this change.

• Distinguish between Agentic AI (autonomous decision-making) and Generative AI (content creation and pattern recognition) to apply the right technology for process automation, complex problem-solving, and strategic decision-making
• Integrate AI-driven processes into shared services to increase efficiency, reduce costs, and enhance compliance
• Develop governance frameworks for AI adoption to mitigate risks and ensure regulatory alignment
• Reskill and restructure teams to adapt to AI-driven workflows while maintaining human oversight