As global organisations scale, delivering consistent, high-quality employee services across functions and geographies becomes increasingly complex. Fragmented knowledge, multiple systems and rising expectations for instant support create significant challenges for service organisations. At AstraZeneca, Global Business Services is addressing this through myAZ, an AI-powered virtual assistant that integrates Finance, HR and IT knowledge within platforms such as Microsoft Teams and Workvivo. With emerging agentic capabilities, myAZ is evolving from answering questions to executing tasks, transforming the employee support experience.

• Improve employee experience by embedding AI-powered support within everyday collaboration tools

• Reduce service complexity by integrating knowledge and processes across HR, Finance and IT

• Deliver consistent global services by standardising support through a unified digital assistant

• Increase service efficiency by enabling AI to resolve queries instantly and guide employees to the right actions