Transitioning from shared services to a GBS model requires careful planning to maximise value while minimising disruption. At Baxter International, the focus was on standardising data for improved financial visibility, enhancing agility, and aligning the global business with organisational goals. A key enabler of this transformation has been GPOs, who provide oversight, manage change effectively, and defend critical decisions. Though transformation is never easy, Baxter’s dynamic and knowledgeable approach has ensured a smooth transition to GBS. This session explores their key objectives, challenges faced, and the strategies that made their recent journey successful.

·       Enhance financial visibility by standardising data and eliminating inconsistencies across global operations

·       Ensure a smooth transformation by leveraging GPOs for oversight and decision-making

·       Minimise disruption by implementing structured change management strategies and clear communication

·       Strengthen credibility in decision-making by equipping leaders with the knowledge and tools to drive transformation effectively