The global workforce is evolving rapidly, with talent shortages, high attrition rates, and shifting skill demands creating significant challenges for business services. Companies must navigate rising employee expectations, remote work dynamics, and the increasing need for digital capabilities. Specifically, GBS and shared services leaders struggle with retaining top talent, developing future-ready skills, and building engagement in a competitive job market. This panel discussion will explore strategies to address these challenges through targeted upskilling, career development pathways, and employee value propositions that drive retention.

·       Reduce attrition by enhancing career progression opportunities and employee engagement

·       Build future-ready teams by aligning upskilling programs with business needs

·       Strengthen retention by improving leadership development and mentoring initiatives

·       Attract top talent by refining employer branding and value proposition