Organisations currently face unprecedented growth, digital disruption, and shifting customer expectations. This is creating challenges around expanding services without losing the core efficiencies of shared services. Internally, GBS must streamline operations, standardise processes, and optimise technology while adapting to constant change. This session explores strategies for balancing scale with flexibility, leveraging service management frameworks, automation, and AI to drive efficiency. Learn how organisations navigate rapid growth while staying true to their shared services DNA and ensuring long-term strategic success.

• Ensure scalability without losing efficiency by implementing standardised service management frameworks and automation
• Enhance agility by adopting flexible governance models and technology-driven decision-making
• Maintain operational excellence during expansion by streamlining processes and eliminating inefficiencies in GBS functions
• Stay true to the shared services DNA by continuously reassessing and refining GBS structures to align with business growth