Lasting change doesn’t start with a new operating model or strategy; it begins with the people and culture that enable agility to flourish. For leaders in GBS, the challenge is to build environments where colleagues feel equipped and empowered to adapt, learn and contribute to ongoing transformation. This means embedding agility and resilience into the everyday employee experience, not just during moments of change. Outdated structures, legacy ways of working and resistance to change can slow progress and disengage talent. Explore different ways to cultivate a culture driven to unlock agility across shared services, enabling teams to thrive.

· Create the cultural foundations for agility by embedding continuous learning, experimentation and resilience throughout the workforce

· Break through resistance by aligning leaders, communicating openly and helping colleagues understand the purpose behind change

· Empower people at every level by encouraging ownership, enabling collaboration across teams and investing in skills for the future