END-TO-END VALUE CREATION:
DRIVING MEASURABLE VALUE BEYOND COST-CUTTING TOWARDS STRATEGIC IMPACT

21 - 23 October 2025 | Postillion Hotel & Convention Centre Amsterdam, Amsterdam, Netherlands

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Peter Cousins

Head of Finance Transformation and Business Services Marks And Spencer

A Finance Transformation and Shared Service specialist with experience both in consulting and industry. In his consulting career, Peter has worked on long term transformation projects including, Finance Operating Model and Transformation, establishment of global shared services, delivery strategy and implementation, outsource selection and delivery model implementation, process and controls transformation, and technology implementations including SAP and Oracle. Clients included Heineken, Balfour Beatty, Syngenta, John Lewis and General Electric.

For the past three years Peter has led the Marks & Spencer’s Finance Transformation. Peter is champions the competitive advantage that Global Business Services enables organisations to realise and the criticality of people and capability being the key to GBS’s sustainable and scalable success.

Conference Day 2: Thursday 23rd October

12:10 PM PANEL DISCUSSION: CREATING SYNERGY BETWEEN THE GBS AND THE RETAINED BUSINESS

GBS has the potential to do more than driving efficiency and cost savings, but organisations often struggle to achieve a true net positive impact. Many GBS leaders are experts in cost-cutting rather than business strategy, while the board focus on financial benefits without fully understanding GBS operations. This disconnect leads to conflicting KPIs, siloed decision-making, and a lack of synergy with core business units. This panel discussion will explore how to rethink GBS strategies, foster better collaboration, and ensure measurable business value beyond just cost reduction.

Achieve true net positive impact by redefining how GBS success is measured
Bridge the gap between GBS and leadership by encouraging transparency and mutual understanding
Align GBS with the core business needs by focusing on operational synergy rather than just cost savings

Check out the incredible speaker line-up to see who will be joining Peter.

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