Economic volatility, AI disruption, rising stakeholder expectations and relentless pressure to do more with less are exposing the limits of traditional shared services models. Hosted by Proservartner, this interactive workshop will explore what it really takes to evolve from functional Shared Services to GBS. Through practical examples, peer discussion and proven transformation approaches, attendees will examine the operating models, governance structures, and leadership decisions needed to build a more integrated, agile and value-driven organisation.

• Attendees will learn how to:

• Improve enterprise agility by breaking down functional silos and adopting an integrated GBS operating model

• Deliver better business outcomes by establishing end-to-end process ownership across functions

• Create greater value from digital investments by aligning automation, AI and analytics with business priorities

• Strengthen governance and accountability by implementing enterprise-wide service management structures