With rising costs, talent shortages, and geopolitical uncertainty, GBS leaders are rethinking where and how they deliver services. While offshoring has long been the go-to for cost savings, nearshoring, hybrid models, and managed services are gaining traction as businesses seek greater flexibility and resilience. The challenge? Finding the right mix to keep costs down without sacrificing service quality. This session explores how to future-proof your GBS location strategy and stay ahead of the curve.

• Keep costs under control by weighing up the true cost of different location models
• Build resilience by spreading operations across multiple regions to reduce risk
• Tap into top talent by choosing nearshore hubs with strong digital expertise
• Boost agility by combining onshore, nearshore, and offshore teams for maximum flexibility

Organisations currently face unprecedented growth, digital disruption, and shifting customer expectations. This is creating challenges around expanding services without losing the core efficiencies of shared services. Internally, GBS must streamline operations, standardise processes, and optimise technology while adapting to constant change. This session explores strategies for balancing scale with flexibility, leveraging service management frameworks, automation, and AI to drive efficiency. Learn how organisations navigate rapid growth while staying true to their shared services DNA and ensuring long-term strategic success.

• Ensure scalability without losing efficiency by implementing standardised service management frameworks and automation
• Enhance agility by adopting flexible governance models and technology-driven decision-making
• Maintain operational excellence during expansion by streamlining processes and eliminating inefficiencies in GBS functions
• Stay true to the shared services DNA by continuously reassessing and refining GBS structures to align with business growth